SKA MID - IT Manager

SUMMARY:
A research foundation is seeking to appoint a SKA MID - IT Manager. The IT Manager is responsible for the provision of IT services to staff, mainly in South Africa, but also other SKA sites when conditions require it. They work in conjunction with the IT teams in Australia and the UK to provide a single Service Desk providing support across multiple time zones and countries, supporting staff and the wider SKA community. The IT Manager is responsible for developing and sustaining a team of IT technicians that is capable of meeting organizational IT needs and objectives.

POSITION INFO:

Qualifications:

• Bachelors degree in Computer Science, Information Technology, Information Systems, Computer Engineering or related fields coupled with 8 years relevant working experience; or
• National Diploma in Computer Science, Information Technology, Information Systems, Computer Engineering or related fields coupled with 10 years relevant working experience

• Computer and network infrastructure implementation (L3)
• IT service, operations and management, including significant responsibility over Service Level Agreements
• IT Team leadership
• IT Architecture and Governance
• Project management
• IT systems engineering, application support, and user management
• IT governance and security
• Data governance and security
• IT availability, resilience and redundancy
• Systems analysis, design and engineering
• Procurement and IT asset management

• Experienced in the administration of local area wired and wireless networks.
• Knowledge and experience in IT service provision.
• Experience in asset lifecycle management and software asset management.
• Experience in managing resources and prioritisation.
• Knowledge and background with IT Service Management disciplines and Frameworks such as ITIL and Change Management.
• Certification held in industry/community -recognised disciplines/technologies pertinent to the role.
• Experience of Lean Agile project management.
• Experience of working in a globally diverse team.
• Programming/scripting experience and capability across multiple platforms.
• Experience with Microsoft, Apple and Google computing devices and mobile device technologies and device management systems.
• Experience with Microsoft Exchange and Microsoft Online services like O365.
• Experience in Cloud products such as Dropbox and Atlassian products

• Helpdesk and service management
• Security Management
• Risk Management
• Change Management
• Project Management
• IT Procurement
• Asset Management
• Strong leadership quality
• Strategic thinker
• Problem solving skills
• Planning and time management
• Team building and collaboration
• Resource management
• Planning and design
• Communication and interpersonal skills
• Negotiation

• Linux OS
• ITIL 4 based on ITSM
• Public Cloud hosting
• Hypervisor technology