SHORT TERM INSURANCE ADMINISTRATIVE OFFICER

Recruiter:

HR Genie

Job Ref:

4624G EG STINSU

Date posted:

Sunday, April 13, 2025

Location:

Centurion, South Africa

Salary:

Market related

SUMMARY:
The primary responsibility is to ensure the accuracy and efficiency of the short-term process.

POSITION INFO:

Your Grade 12 Certificate, short term insurance qualification or equivalent as well as:

Experience:

Basic computer literacy, including experience with Microsoft Office Suite.
Experience in short term insurance underwriting or administration is beneficial.

Language Requirements:

Proficient in English and Afrikaans

will enable you to do the following duties:

Effectively maintaining underwriting standards and providing quality client service:

Issuing new policies, renewals, and endorsements on the C360 System
Help to prepare new business quotes
Underwrite in accordance with standards, policies and procedures
Attend to administration and written communication
Ensure that all documentation is processed accurately & correctly
Ensure documentation is checked and authorised if appropriate prior to dispatch
Ensure queries are resolved as per company standards
Negotiating renewal terms and preparing the renewal documentation.
Ensure renewal reviews are completed timeously
Ensure retentions are calculated
Request and monitor survey and survey requirements as per laid down procedures
Correct unprofitable policies
Ensure policies are not overexposed
Checking policies before sending to clients
Telephone contact with clients when they phone in with queries or amendments/ additional covers
Saving all work electronically
Service delivery to ensure customer satisfaction
Maintain service, quality, and desired outputs within a specific functional process by ensuring compliance with tactical policies, procedures, and standards.
Resolve escalated customer queries and complaints and provide feedback to customers on matters resolved
Develop work routines in line with operational plans / schedules in order to manage the achievement of service delivery goals
Participate in the creation of new standards, control systems, and procedures to maintain service delivery.

Processes:

Administrative Support and Document Management:
- Receive and process new leads.
- Enter and organise details into the system accurately.
- Generate quotes and ensure they are correctly formatted.
- Perform general administrative tasks to support the underwriting team.
- Follow up on any missing or outstanding information.
- Maintain an organised electronic filing system for all quote records.

Compliance and Process Adherence:
- Follow established protocols and procedures in performing tasks.
- Ensure adherence to the organisation's confidentiality and privacy policies.

People:

Communication and Interpersonal Skills:
- Liaise with internal team members and external contacts to ensure a smooth quote process.
- Provide updates and support to the underwriting department as required.
- Maintain a high level of professionalism and respect in all communications.

Technology:

Continuous Learning and Development:
- Learn and understand the basics of underwriting and quote generation.
- Participate in training and development opportunities to improve job knowledge and skills.

Similar jobs you might be interested in:

Actuarial Analyst â Micro-insurance
Location: Midrand
Salary:
We’re Hiring an Actuarial Analyst for a Micro-insurance business.
3 days ago

SHORT TERM INSURANCE ADMINISTRATIVE OFFICER
Location: Centurion
Salary: Market related
The primary responsibility is to ensure the accuracy and efficiency of the short-term process.
5 days ago

Insurance Clerk
Location: Johannesburg
Salary:
Logistics company in Benoni is looking for an insurance Clerk
5 days ago

SHORT TERM INSURANCE ADMINISTRATIVE OFFICER
Location: Centurion
Salary: Market related
The primary responsibility is to ensure the accuracy and efficiency of the short-term process.
6 days ago

Finance and Insurance Business manager
Location: Pretoria
Salary:
8 days ago

Finance & Insurance Manager
Location: Pretoria
Salary:
8 days ago

Actuary Short-Term Insurance Analyst
Location: Johannesburg
Salary:
Crunch the Numbers, Shape the Future! Are you an actuarial pricing pro with 3+ years of experience in short-term insurance? Do you thrive on building strategic initiatives through data and making actionable recommendations? If you’ve completed 9+ actuarial exams, this opportunity is calling your name!
10 days ago

Commercial Claims Manager (Insurance Industry)
Location: Bedfordview, Gauteng
Salary: Negotiable
My client is looking for a Commercial Claims Manager in the insurance Industry
11 days ago

Head of Insurance
Location: Pretoria
Salary:
Seeking a Head of insurance.
15 days ago

Senior Insurance Ombudsman Officer
Location: Johannesburg
Salary: Market-Related
Senior insurance Ombudsman Officer – Long-term insurance (Johannesburg)
15 days ago