SERVICE ENGINEER – LIFE SCIENCE AND DIAGNOSTIC EQUIPMENT

Recruiter:

Watershed Consulting

Job Ref:

Paul VSEL

Date posted:

Thursday, January 2, 2025

Location:

Johannesburg, South Africa

Salary:

R25k Negotiable plus travel allowance, vehicle insurance, tools of the trade

SUMMARY:
Responsible for the installation, servicing and maintenance of life science and diagnostic equipment in SA and Sub-Sahara Africa

POSITION INFO:

Duties:

Maintenance and Installation

Function as full technical support by handling all technical queries from customers as well as calls pertaining to the progress on repairs and availability of stock.
Visit customers’ sites and carry out corrective and preventative maintenance.
Carry out fault finding effectively and communicate with the customer as to the problems, recommending the best solutions.
Carry out installations as per company procedures and in accordance with the order specifications.
Advise customers on pre-installation requirements for instruments.
Carry out remote diagnostics.
Ensure that work orders are accurately completed and returned to the company timeously.
Adhere to all applicable safety regulations.

Customer service

Respond efficiently to customer calls and emergency work.
Function as support for other technicians.
Provide telephonic assistance to customers.
Ensure that product knowledge is of a high standard.
Keep up to date with technical changes and updates.
Ensure that applications and software knowledge is up to date.
Attend project meetings with customers.
Liaise with and update sales engineers regarding requirements for installations.
Communicate with sales engineers regarding the progress on jobs for their customers.
Work overtime when required.
Travel outside office hours and outside the borders of South Africa.

Qualifications and Skills:

ND Electrical Engineering (LC), or Electronic Engineering or equivalent
Must have a minimum of 3 years’ experience in servicing, installing and maintaining laboratory equipment
In possession of a valid passport
In possession of a valid driver’s licence with own transport
SA Citizens Only

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