SASSA - Quality Analyst

Recruiter:

iSON Xperiences

Job Ref:

BPO00949

Date posted:

Wednesday, February 19, 2025

Location:

Ferndale, Randburg, South Africa

Salary:

Negotiable

SUMMARY:

Main Purpose of Position:

Ensuring established quality standards through continuous evaluation and reporting of employee performance. Verify adherence and compliance to stated quality, customer and compliance standards. Aim to identify areas for employee development and training needs.

Responsibilities:

POSITION INFO:

Main Purpose of Position:

Ensuring established quality standards through continuous evaluation and reporting of employee performance. Verify adherence and compliance to stated quality, customer and compliance standards. Aim to identify areas for employee development and training needs.

Responsibilities:

Validate information captured by the Agents are correct.

Validate sales are compliant.

Validate all required information were disclosed

Customer Focus;

Excellent analytical skills;

Good interpersonal skills;

Excellent listening skills;

Results driven with a focus on quality and customer service;

Applicants need to be fluent in the African languages

Matric

Minimum 1 year call centre industry experience

FAIS, Compliance or QA related experience

Excellent time management skills

Detail orientation

Deadline Drive

Excellent Analytical skills

Excellent Listening skillsÂ

Results driven with a focus on quality and customer service;

Applicants need to be fluent in the African language

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