Retail and Warehouse Manager

SUMMARY:
A Retail and Warehouse Manager for a furniture store in Polokwane is responsible for overseeing the day-to-day operations of both the retail store and the warehouse. This role ensures that customer service, inventory management, logistics, and staff performance meet the company's standards. Below is a typical job description for such a position:
Key Responsibilities:

1. Retail Store Operations:

• Manage daily retail operations, ensuring smooth functioning of the store.
• Supervise sales staff and ensure exceptional customer service is provided.
• Monitor and analyze sales performance, setting targets and goals for the team.
• Ensure the store layout is appealing, merchandise is well-displayed, and promotions are visible.
• Handle customer queries, complaints, and resolve issues efficiently.
• Maintain a clean, organized, and safe shopping environment for customers.
• Implement loss prevention policies and procedures.

1. Warehouse Management:

• Oversee the receiving, storage, and dispatching of furniture from the warehouse.
• Manage warehouse staff, ensuring efficient handling, packing, and inventory control.
• Maintain accurate records of stock, ensure stock rotation, and conduct regular stock audits.
• Ensure the warehouse operates in line with safety and compliance standards.
• Coordinate logistics for delivery schedules, ensuring timely and accurate deliveries to customers.

1. Inventory Management:

• Oversee stock levels in both the store and the warehouse, ensuring adequate inventory without overstocking.
• Monitor stock transfers between the warehouse and the retail floor.
• Conduct regular stock checks and manage reordering processes to avoid stock shortages.

1. Staff Management:

• Recruit, train, and supervise retail and warehouse staff.
• Manage staff schedules, payroll, and performance reviews.
• Ensure that staff adhere to company policies, procedures, and health & safety standards.

1. Financial Management:

• Manage the store’s budget and expenses, ensuring cost-effective operations.
• Prepare and present sales, stock, and financial reports to senior management.
• Monitor cash handling and perform regular reconciliations.

1. Customer Relations and Service:

• Ensure customers receive exceptional service in both the retail store and warehouse.
• Address customer complaints, returns, and exchanges professionally.
• Foster long-term relationships with clients by delivering excellent after-sales service.

1. Compliance and Safety:

• Ensure the warehouse complies with all health and safety regulations.
• Implement and monitor compliance with company policies and standards.
• Conduct regular safety training and inspections.

• Proven experience in retail and warehouse management, preferably in the furniture or home goods sector.
• Strong leadership and team management skills.
• Excellent organizational and time management abilities.
• Knowledge of inventory management software and retail POS systems.
• Excellent communication and interpersonal skills.
• Problem-solving and decision-making abilities.
• Ability to work under pressure and handle multiple tasks efficiently.

POSITION INFO:

• Minimum 3-5 years of experience in a managerial role in retail and warehouse operations.
• Experience in the furniture industry or similar is highly advantageous.

• The role is a mix of retail store and warehouse management, requiring time spent in both settings.
• May involve occasional travel between warehouse locations and suppliers.