Retail Store Manager - Cayman Islands

Requirements:

• Bachelor’s degree in Business Administration, Retail Management, or a relevant field.
• At least 5 years of successful experience in grocery store management or a similar retail management role.
• Strong leadership skills with the ability to manage and motivate a team effectively.
• Excellent organizational, communication, and interpersonal skills.
• Demonstrated ability to formulate and adjust business strategies to meet changing market and company needs.
• Familiarity with industry''s best practices and a personal commitment to high performance.
• Police Clearance Certificate & Valid Passport
• Medicals and Bloodwork tests to be completed prior to departure
• Company will assist with Work Permit, and extended Visa upon arrival on the island
• Well presented, well spoken, willing and able to work overtime and extended hours

Key Responsibilities:

• Operational Management: Direct the daily operations of the store, ensuring that all policies and procedures are followed. Develop and implement strategies to enhance customer service, increase store sales, and ensure operational efficiency.
• Team Leadership: Manage store staff by scheduling, assigning duties, and following up on work results. Recruit, select, orient, and train new employees. Provide ongoing coaching and development, and conduct performance appraisals to build a high-performing team.
• Financial Oversight: Prepare the annual budget, schedule expenditures, analyze variances, and initiate corrective actions to achieve financial objectives. Ensure effective pricing policies are in place to drive sales and profitability.
• Customer Relationship Management: Establish and maintain rapport with current and potential customers to identify service requirements. Ensure high levels of customer satisfaction through excellent service delivery.
• Inventory and Merchandising: Oversee inventory levels and approve contracts to ensure the availability of merchandise. Ensure all products are effectively displayed to maximize sales and profitability.
• Management of In Store Rewards Program
• Innovation and Reporting: Propose innovative ideas to increase store traffic and market share. Regularly report on buying trends, customer needs, and financial performance to top management.
• Compliance and Standards: Ensure the store meets the expected operational and visual merchandising standards. Complete store administration and ensure compliance with policies and procedures.
• Conflict Resolution: Handle and resolve any issues arising from staff or customers, including complaints and grievances, to maintain a positive store environment.

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