Retail Store Manager

SUMMARY:
-

POSITION INFO:

Are you a dynamic leader with a passion for retail and premium products? We have an exciting opportunity for a Retail Store Manager to join a prestigious global brand known for its exceptional quality and rich heritage in the luxury industry.

This role offers the chance to manage a boutique store, deliver exemplary customer service, and drive sales growth within an internationally recognized brand.

About the Company

Our client is a global leader, with over 170 years of tradition rooted in craftsmanship and quality. Their South African operations have been growing steadily, with a network of retail stores and a strong regional presence in Cape Town, Johannesburg, Durban, and Port Elizabeth.

Position Purpose

As a Retail Store Manager, you will uphold the integrity of the brand by managing the day-to-day operations of the boutique. Your primary focus will be to maximize store profitability while delivering exceptional customer service and building brand loyalty.

This role requires a proactive and motivated leader who is passionate about premium products, customer engagement, and retail excellence.

Key ResponsibilitiesStore Operations

• Manage the daily operations of the boutique, ensuring smooth and efficient processes.
• Lead by example to maintain exemplary customer service standards.
• Monitor and analyze sales performance to achieve and exceed store profitability targets.
• Oversee inventory management and loss prevention through effective stock control.
• Conduct daily reconciliations, store administration, and financial reporting.
• Drive Corporate Sales initiatives by developing relationships with businesses and clients.
• Ensure cleanliness and food safety standards are consistently met.
• Manage opening and closing procedures according to shift plans.
• Prepare and submit monthly reports to Head Office.

Marketing & Merchandising

• Identify and leverage local marketing opportunities to boost brand visibility and sales.
• Implement corporate marketing initiatives to align with brand strategy.
• Ensure compliance with price changes and merchandising standards.
• Maintain a visually appealing store layout that reflects the brand’s premium image.

What We’re Looking For Qualifications and Experience

• 2-4 years of retail management experience, preferably in a premium or luxury brand environment.
• Tertiary education is advantageous.
• Strong verbal and written communication skills.
• Familiarity with social media channels and leveraging them for marketing purposes.
• Strong time management and organizational skills.
• A self-starter who thrives both independently and in a team setting.
• Experience in merchandising and presenting premium products.
• Proven sales and customer service skills.
• Proficiency in Microsoft Office (Excel, Outlook, Word).

Personal Attributes

• Sales-oriented with a talent for building and growing business opportunities.
• Friendly, outgoing, and proactive personality.
• Passionate about delivering an exceptional customer experience.

What’s in It for You?

• The opportunity to work with a world-renowned premium brand.
• Be part of a company that values tradition, quality, and innovation.
• Career growth opportunities within a global organization.
• An environment that celebrates creativity, initiative, and leadership.

Location: Cape Town
Start Date: ASAP

If you’re a motivated and driven retail professional looking to take the next step in your career, we’d love to hear from you!

Apply now to join a brand that represents luxury, quality, and passion.

Please note that due to the high volume of applications, only shortlisted candidates will be contacted.