Retail Branch Manager

SUMMARY:
We are seeking a motivated and experienced Branch Manager to lead our team in the hunting and outdoor industry for one of our branches based in Boksburg. This role requires a dynamic individual who is passionate about outdoor activities, has a strong background in management, and can drive business growth while providing exceptional customer experiences. Firearm Competency - Non Negotiable and must indicate on your cv in order to consider application. 

POSITION INFO:
Qualifications and Experience:

• Firearm Competency - application will not be considered without a Firearm Competency.
• Matric – Additional qualifications will be an advantage
• Proven experience (3-5 years) in retail management, preferably in the hunting and outdoor industry.
• Strong leadership and team-building skills, with the ability to inspire and motivate others.
• Fully bilingual in both English and Afrikaans – non-negotiable.
• Excellent interpersonal and communication skills.
• Proficiency in financial management, budgeting, and reporting.
• Passion for outdoor activities and a solid understanding of hunting, fishing, and outdoor gear.
• Customer-focused mindset with a dedication to delivering exceptional service.
• Ability to analyse data, identify trends, and make informed decisions.
• Knowledge of health and safety regulations and compliance.
• Familiarity with outdoor industry trends and products.
• Strong problem-solving and decision-making abilities.

• Lead, motivate, and mentor a team of sales associates, customer service representatives, and support staff.
• Set clear performance goals, conduct regular performance reviews, and provide guidance to enhance team performance and cohesion.
• Increase the overall productivity of the branch by implementing relevant employee training, budgeting effectively, eliminating inefficiencies and capturing growth opportunities.

• Oversee daily operations of the branch, including inventory management, sales, customer service, and maintenance.
• Ensure efficient store layout and product displays that maximize customer engagement and sales.
• Identify, evaluate and manage strategic risks and opportunities.
• Ensure compliance with company and industry policies and procedures.
• Monitor inventory items and make staff aware of inventory shortcomings.
• Liaise with other branches and head office regularly.

• Complete weekly reports.
• Attend, participate and manage morning meetings.
• Attend, participate and proceed with management meetings held twice per week.
• Complete the payroll function of signing off payroll recons, approving leave, scheduling staff, attending hearings and ensuring all new staff members have completed and signed required documents.

• Champion a customer-centric approach, ensuring that all customers receive exceptional service and have a memorable shopping experience.
• Handle escalated customer concerns and feedback, striving for swift resolution and customer satisfaction.

• Develop and execute strategies to achieve sales targets and drive revenue growth.
• Identify market trends and customer preferences to introduce new products and promotions that align with customer needs.

• Provide ongoing training to staff on product knowledge, customer service best practices, and industry trends.
• Foster a culture of continuous learning and professional development within the team.

• Manage the branch budget, monitor expenses, and optimize resource allocation to ensure profitability.
• Analyse financial reports and data to make informed decisions that contribute to the branch's success.

• Ensure that the branch operates in compliance with health and safety regulations, implementing necessary measures to protect employees and customers.

• Act as a local ambassador for the brand, participating in community events and initiatives to foster a positive brand image.