Reservations and Banqueting Coordinator

SUMMARY:
A Stunning Game Lodge is looking for a RESERVATIONS AND BANQUETING COORDINATOR to join their team

POSITION INFO:
Candidate Requirements:

• Grade 12
• A qualification in hospitality is advantageous
• At least 3 years of experience in a similar position
• Must submit application with a Police Clearance certificate
• Working knowledge of OPERA PMS is required
• Should have excellent customer service & organizational skills
• Must have a valid RSA ID
• A valid driver’s license is beneficial
• Must have excellent communication skills (Written and Verbal)
• Must be proficient in English
• Should be a self-starter with good negotiation skills
• Must be dedicated, a team player, friendly and professional

• Communicate with guests, as well as the Central Reservations
• Provide an exceptional customer service experience
• Manage Group, Conference & Function Bookings
• Coordinate bookings & uphold a high level of regular, frequent, accurate and timely communication to all related departments within the lodge
• Proactively anticipate guests’ needs and delivering first class experiences
• Ensure that our service and product deliver the highest level of guest satisfaction
• Monitor customer’s needs and promptly handle requests