Reservations Manager

SUMMARY:
Reservations Manager

POSITION INFO:

Leading Destination Management Company is looking for an experienced Reservations Manager to serve as a sales driver and main point for key accounts while leading and motivating the reservations team. This is a hybrid role in Cape Town. Salary is negotiable on experience plus benefits.

Experience required:

Experience leading a Reservations Team for at least 5 years for an inbound tour company/destination management company

Excellent knowledge of Southern and East Africa

MS Office, Tourplan and Wetu

Duties include:

Maintain excellent customer/client relationships

Deliver on and exceed sales targets as per business expectations

Monitor the quoting and operational accuracy of the team

Ensure operational excellence daily

Monitor workload distribution

Oversee quotation checks and conduct spot checks, as well as create cost and margin awareness

Guide the team to achieve goals

Build up and maintain a high level of motivation and team spirit

Be approachable and supportive

Demonstrate an understanding of the concepts cost, profit, net and gross selling prices

Be aware of our competitors’ products

Travel occasionally on educational and familiarization trips to Southern Africa, report back and provide training to the team

Demonstrate excellent communication skills and customer care

Support the decision-making process of management by giving input

To apply please send updated CV and references to