Remote Customer Care Agent (Dutch-speaking)

Recruiter:

Ergasia Placements

Job Ref:

Pta000093/LB

Date posted:

Tuesday, March 11, 2025

Location:

Within South Africa, South Africa

Salary:

12000 Monthly

SUMMARY:
My Client in the UK an established e-commerce retail company dedicated to providing excellent service and high-quality products to our customers. As we continue to expand, we are looking for a motivated and customer-focused Dutch-speaking Customer Care Agent to join our team.

POSITION INFO:

Requirements:

Fluent in Dutch (C1-C2 level) and proficient in English (written and spoken).
Previous experience in customer service, e-commerce, or retail is preferred.
Strong communication and problem-solving skills.
Comfortable working independently in a remote setup.
Ability to multitask and use multiple systems efficiently.
Reliable internet connection and a quiet workspace at home.

Key Responsibilities:

Provide top-tier customer support via email, live chat, and phone in Dutch and English.
Assist customers with inquiries related to orders, product details, shipping, returns, and refunds.
Handle customer complaints professionally, ensuring quick and satisfactory resolutions.
Process and track orders while coordinating with the warehouse and logistics teams.
Maintain detailed records of customer interactions and follow up when necessary.
Support the team in optimising customer service processes and improving customer experience.

What We Offer:

Competitive salary (R12,000 – R15,000 per month).
Fully remote position with a structured schedule.
Opportunity to work in a dynamic and growing international e-commerce company.
Supportive team.

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