Regional Business Development and Operations Manager – Port Elizabeth

SUMMARY:
Our client in the IT Industry based in Port Elizabeth is currently looking to employ a Regional Business Development and Operations Manager

POSITION INFO:
Requirements:

• Minimum of 5 years of experience in business development, sales, or operational management within the IT MSP industry.
• Proven track record of achieving sales targets and driving business growth, particularly in selling SLA-based IT solutions.
• Strong understanding of IT Managed Services, including: Proactive monitoring and maintenance, Cloud computing and cybersecurity, Network and infrastructure management, Helpdesk and end-user support.
• Strong leadership and team management skills.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in Microsoft Office Suite, CRM software, and IT service management tools (e.g., ConnectWise, Autotask, or similar).
• Knowledge of the Port Elizabeth/Eastern Cape market is highly desirable.
• Deep understanding of SLA structures and their value proposition for clients.
• Adaptability and resilience in a fast-paced environment.
• Familiarity with ITIL frameworks and best practices in IT service delivery is a plus.

• Identify and pursue new business opportunities in the region, specifically targeting clients in need of IT Managed Services and SLA-based solutions.
• Build and maintain strong relationships with key clients, stakeholders, and partners in the IT and business sectors.
• Conduct market research to identify trends, opportunities, and competitive positioning within the IT MSP industry.
• Develop and implement strategic plans to expand the company’s market presence in the Eastern Cape, with a focus on SLA-driven IT services such as: Proactive IT support and maintenance: Network and infrastructure management, Cloud services and cybersecurity solutions, Data backup and disaster recovery, End-user support and helpdesk services.
• Prepare and deliver compelling presentations, proposals, and pitches to potential clients, emphasising the value of SLA-based IT solutions.
• Collaborate with the marketing team to create targeted campaigns that support business development efforts in the IT MSP space.
• Monitor and report on sales performance, ensuring targets are met or exceeded

• Oversee the day-to-day operations of the Port Elizabeth office, ensuring efficiency and compliance with company policies.
• Manage and mentor a team of technical and administrative staff, fostering a positive and productive work environment.
• Develop and implement operational strategies to improve processes, reduce costs, and enhance service delivery for IT clients.
• Ensure the office meets all financial, legal, and regulatory requirements.
• Monitor and manage budgets, resources, and inventory for the regional office.
• Address and resolve any operational issues or challenges promptly, ensuring minimal disruption to client services.