Regional Business Development and Operations Manager

SUMMARY:
Regional Business Development and Operations Manager- PE, Eastern Cape 

POSITION INFO:
Our client based in PE, Eastern Cape is currently looking for a
Regional Business Development and Operations Manager to join their team!

Overview:
They are a leading IT Managed Service Provider (MSP) seeking a dynamic and results-driven Regional Business Development and Operations Manager to join their Port Elizabeth office. This role combines new business development with operational management, focusing on selling SLA-based IT solutions to clients while ensuring the smooth operation of the regional office. The ideal candidate will have a strong background in IT services, a proven track record in selling SLA solutions, and the ability to manage a team and operations effectively.

Requirements:

• Matric
• Valid Driver's License + own transport
• Minimum of 5 years of experience in business development, sales, or operational management within the IT MSP industry.
• Proven track record of achieving sales targets and driving business growth, particularly in selling SLA-based IT solutions.
• Strong understanding of IT Managed Services, including: Proactive monitoring and maintenance
• Cloud computing and cybersecurity
• Network and infrastructure management
• Helpdesk and end-user support
• Proficiency in Microsoft Office Suite, CRM software, and IT service management tools (e.g., ConnectWise, Autotask, or similar).
• Knowledge of the Port Elizabeth/Eastern Cape market is highly desirable.

• Identify and pursue new business opportunities in the region, specifically targeting clients in need of IT Managed Services and SLA-based solutions.
• Build and maintain strong relationships with key clients, stakeholders, and partners in the IT and business sectors.
• Conduct market research to identify trends, opportunities, and competitive positioning within the IT MSP industry.
• Develop and implement strategic plans to expand the company’s market presence in the Eastern Cape, with a focus on SLA-driven IT services such as: Proactive IT support and maintenance, Network and infrastructure management, Cloud services and cybersecurity solutions, Data backup and disaster recovery and End-user support and helpdesk services.
• Prepare and deliver compelling presentations, proposals, and pitches to potential clients, emphasising the value of SLA-based IT solutions.

• Oversee the day-to-day operations of the Port Elizabeth office, ensuring efficiency and compliance with company policies.
• Manage and mentor a team of technical and administrative staff, fostering a positive and productive work environment.
• Develop and implement operational strategies to improve processes, reduce costs, and enhance service delivery for IT clients.
• Ensure the office meets all financial, legal, and regulatory requirements.
• Monitor and manage budgets, resources, and inventory for the regional office.