Refrigeration Operations & Service Manager

SUMMARY:
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POSITION INFO:

Requirements:

• Trade tested and qualified in HVAC and Refrigeration.
• Experienced in daily Service related Refrigeration issues and Project builds.
• 15- 20 years industry experience “you know refrigeration inside out”.
• 5-10 years in a similar position managing Refrigeration Technicians.
• People management, Team building ,Project and Service delivery is a priority with appropriate references
• Build and manage our Refrigeration technicians
  • Build teams & Area controllers[2] & Spares
• Non nonsense approach.
• Manage leave.

Responsibilities:

1. Schedule daily work allocation of both technicians and build teams
   1. Maintenance SLA’s
   2. Daily call outs
   3. Project Resource allocation & scheduling
   4. Workshop repairs
   5. Follow on’s
   6. Spares “on time & right”
2. Daily routine:
   1. 7:30 Meeting & job allocation with technicians at 7:30
   2. Check fitness and ready to go i.e. dress code, van stock etc.
   3. Manage our 2 Controllers allocating jobs and call outs to technicians [daily, hourly etc.]- right guy for the right job
   4. Check outstanding issues from previous day
   5. Repair quote detail follow up with office
   6. Technicians Out the gate by 8:00
   7. Act as “go to guy”, leader, coach, by phone/on site for challenging issues
   8. Spot checks on site [5-10] per week [technicians & customer interaction ]
3. Weekly routine
   1. Standby schedule [daily/weekends/holidays]
   2. Tool & vehicle inspection
   3. Van stock
4. Six Monthly
   1. Conduct bi-annual performance reviews on technicians
   2. Determine development areas for skills improvement