Recycling Solution Sales Specialist

SUMMARY:
Are you selling a service, and do you build strong client relationships?

Our client has an excellent reputation and footprint in the Western Cape, and maintaining outstanding customer service is their highest priority.

A self-managed and goal-driven individual, with experience in sustainable recycling solutions will thrive in this industry.

POSITION INFO:
REQUIREMENTS

• Grade 12, relevant qualification highly advantageous
• Sales Or Marketing Related Qualification [Advantageous]
• Computer Literacy
• Min 5 Years Sales Experience in the Waste Industry
• Tender Compilation Experience
• Strong Customer Liaison Skills
• Negotiation, Planning and Organisational Skills
• Strong Knowledge of Sustainable Waste Management
• Valid Driver’s License

• Assist management with segmenting the market and identifying prospective clients
• Use marketing tools to approach prospective clients following a priority agreed with management
• Attend industry networking events
• Associate with industry and other media and follow trends and best practice
• Prepare quotes to prospects and follow up
• Follow up and close quotes
• Regular liaison with clients to ensure their satisfaction with the company’s service
• Encourage customer retention and customer loyalty
• Capture all required information at key points in the customer life cycle
• Work closely with all departments to ensure the CRM system works effectively for all aspects of the company
• Conduct face-to-face visits with all clients, at least once every 3-months
• Communicate effectively with the management of the company
• Obtain and follow-up on possible new leads / referrals and quote as required
• Provide feedback to the managers meeting on service ratings from clients monthly
• Communicate effectively with the operations managers
• Escalate any concerns or queries to the relevant person, if necessary
• Create reports that include percentages / recycling numbers of clients, their feedback from the service ratings and as well as complaints and compliments
• Communicate with staff on site about their wellbeing and provide feedback on staff morale to operations managers and admin manager
• Ensure that client escalations are implemented on an annual basis or as necessary
• Communicate with operations with regards to annual increases pertaining to costings
• Monitor operations in terms of efficiencies and give input to the operations managers and owner where necessary
• Assist operations, where possible and within reasonable boundaries
• Monitor company performance against service level agreements and flag potential issues
• Attend, plan, and support the company’s events or other related expos / functions