Receptionist (Hotel)

SUMMARY:

POSITION INFO:

The Front Office is now accepting applications for a Receptionist – someone who can assist the Front Office Management team to enhance the level of service and to uplift the service journey of the guest.

A minimum of Grade 12 or equivalent, and 1 year experience as a Receptionist or in a front office in a 4* or 5* hotel environment. Working knowledge of MS Office Suite. A Tourism / Hospitality / Customer Service qualification and working knowledge of CIMSO, Dine Plan and SAP will be advantageous.

The ideal candidate must be customer focused, a team player, must have good communication skills, be well presented, friendly and have a keen attention to detail.

Duties include, but are not limited to:

• Managing all activities related to the check in and out of Guests;
• Attending to Guest requests, queries and complaints;
• Processing all room moves according to prescribed procedures;
• Handling cash and credit card transactions in a confidential manner;
• Balancing the cash float issued and completing banking procedures;
• Receiving and handling reservation enquiries and bookings in the absence of Reservations staff;
• Handling incoming and outgoing calls and fulfil switchboard duties on a rotation basis;
• Handling incoming and outgoing faxes.