Quality Control Administrator - Retail Investments

Recruiter:

Rory Mackie & Associates

Job Ref:

1561128706

Date posted:

Thursday, January 9, 2025

Location:

Cape Town, South Africa

SUMMARY:
-

POSITION INFO:

Our client, a leading Global Asset Manager, is seeking to appoint a Quality Control Administrator. This position will form part of their Quality Control team. The Quality Control team is responsible for the quality checking of client instructions (forms) against established product and business rules before submitting those instructions for ultimate processing. These instructions include new business, additions, switches, repurchases, static changes, broker changes, etc. This must be done accurately and within agreed upon turnaround times.

Responsibilities:

Check (QC) instructions accurately within agreed upon turnaround times
These instructions include the Customer Due Diligence (CDD) and Registered Representative (RR) of all legal entities and individuals
Be flexible in the working hours as required by this function
Ensure work is completed within the required cut–off times
Be responsible for understanding and adherence to business rules and processing rules and working within the required SLA
Assist other team members when necessary – provide cover during periods of absence
Attend scheduled training sessions
Investigate, resolve, and take full responsibility for errors made
Adjust efficiently within new structures
Participate in achieving the goals of the team
Attend regular team meetings
Resolving queries in a timeous manner
Liaise with Client Service and Advisor Liaison Consultants to resolve all instructions if and when required
Ensure forms are completed correctly
Ensure online submissions meet all business rules (signatures, discretionary broker permissions and security checks)

Requirements:

Relevant 1 - 2 years’ working experience
Relevant degree/diploma (advantage)
Financial Services experience specifically within Asset Management, Retirement Funds and Unit Trust Offshore experience (advantageous)
Client Service experience will be advantageous
Computer literate - Microsoft packages, Excel (intermediate), Word and Outlook
Knowledge of platform workflow systems
Knowledge of the platform product rules and processes

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