Quality Assurance Specialist

SUMMARY:
Job Title: Quality Assurance Specialist
Job Advert Summary             
Performs complex level proactive (risk) reviews, quality assurance follow-ups, continuous monitoring projects and general quality assurance support to key stakeholders. Works involves leading and conducting financial, risk, product/specialised and compliance proactive and follow-up projects. Provides consultation to company Agents and Internal Departments during to the development and implementation of manual and IT/system controls. Develop and maintain productive relations with agent companies and management by facilitating support and training of key staff members. Works independently under general supervision with considerable latitude for initiative and independent judgement.

POSITION INFO:
Minimum Requirements
Qualifications:

• BCom (auditing/finance) or equivalent three qualification in auditing, insurance, risk management or commercial studies.

• Post graduate qualification in insurance or commercial studies.
• Certification in Insurance, QA, CIA, or any other related qualification.

• 5 years of full-time experience in quality assurance, auditing, accounting, or risk management (all or a combination).
• Insurance industry experience.

• Provides input during the development of the quality assurance department’s strategic.
• Provides input during the development of the departments.
• Assist in the development of the annual plan and key performance.
• Is required to identify business risks that are related to their work.
• Develops annual project plans and for tasks/areas that have been allocated to.
• Manage and ensure regular and monthly reports of projects under own.
• Develop, update, and submit for approval, QA procedures, or process flows, and templates for tasks/areas that have been allocated to them.

• Validate the application and insurance quotation process.
• Test the accuracy and completeness of the application vs the cover that has been underwriting.
• Recalculate the premium for accuracy.
• Review the covers for insurability and compliance with the company underwriting regulations.
• Review the final policy schedule and/or coupon for accuracy and completeness.
• All relevant endorsements and annexures forming part of the insurance contract are attached, distributed or communicated to policyholders.

• Checking if company coupons and policies are issued correctly and completed in full.
• Check that company coupons and policies are issued in time.
• Ensure that company coupons are not backdated without prior authorisation from company.
• Ensure that the process of refunds and cancellations is adequate and effective.
• Endorsements are processed accurately and documented in accordance with the company regulations.
• Ensure that the correct and valid coupon stationery is used when issuing company covers.

• Disclosure of sections that are covered by the company policy.
• Cost of cover.
• Inclusion of the correct and complete disclosure information.

• Using the QA annual plan, identify and contact the agent company to be reviewed at least 6 weeks in advance.
• Identify and contact the relevant process owners to prepare and arrange the project planning and start-off session.
• Set up and conduct interviews with all process owners and relevant support staff members or functions to scope and develop the project plan or start of the fieldwork.
• Coordinate and confirm the traveling and administrative logistics for the fieldwork.
• Execute the quality assurance monitoring or consultative project.
• Provide regular project update (project millstones) and communicate the result of the project.
• Setup the follow-up project schedule, execute retesting, resolve process gabs/risks, and report the outcomes of the follow-up project.

• Determine the deliverables of the project
• Scope and obtain approval of the project.
• Develop a project plan with clear and documented project objective, approach, scope, resources and timelines.
• Communicate the result of the project.
• People Management.
• Manage team performance of junior QA staff members or interns and report to the quality assurance manager (QAM).
• Establish and maintain a positive working environment that will contribute to improved staff morale and increased productivity.
• Regular Informal Reviews and continuous coaching, mentoring, and counselling as required - documented evidence.

• Perform any reasonable task as and when required by the Line Manager.