Quality Assurance Manager

SUMMARY:
Our client, in the Research and Training sector, is currently looking to employ a Quality Assurance Manager based in Port Elizabeth.

POSITION INFO:
Requirements:

• Degree in a relevant field (e.g., Statistics, Business Analytics, Computer Science, Research).
• Minimum 5 years in a Quality Assurance role, preferably in market research or data-driven industries.
• Proven track record of setting up and managing a QA function, including hiring and leading teams.
• Strong understanding of research methodologies, data validation techniques, and quality frameworks.
• Proficiency in data analysis tools and programming languages commonly used in data quality management (e.g., SQL, SAS, Python, R).
• Familiarity with data visualisation and reporting tools (e.g. Power BI) for communicating data quality metrics.

• Build & Lead the QA Function: Develop, implement, and enforce data quality standards and procedures to ensure the accuracy, completeness, and consistency of data used in market research projects.
• Team Setup & Management: Recruit, train, and manage a team of QA Controllers to support Research Operations.
• Data Auditing: Conduct regular audits of databases and data sources to assess data quality and promptly address any identified issues.
• Data Profiling and Monitoring: Proactively identify trends and patterns that may affect data integrity and take appropriate actions to address them.
• Issue Resolution: Work closely with research, operations, and client service teams to embed a quality-first culture.
• Data Security and Compliance: Ensure data security and compliance with relevant data protection regulations and policies.
• Continuous Improvement: Stay up to date with industry best practices and emerging trends, recommending and implementing improvements to existing processes.
• Time Management: Coordinate daily, weekly and monthly tasks and deadlines to maximise efficiency.