Quality Assurance Analyst

SUMMARY:
Our client is seeking a highly skilled and motivated Q&R Training Specialist to join their Global Q&R Compliance Training Chapter. In this role, you will develop, implement, and support the training process for approximately 30,000 employees, including affiliates. Your expertise will help meet current and future needs, ensuring network priorities and new technology skills required for upcoming investments are addressed.

As the Q&R Training Specialist, you will play a key role in maintaining and continuously improving the quality system and achieving quality objectives.

POSITION INFO:
Key Roles & Responsibilities:

• Training Process Support: Execute tasks to maintain the training process and support internal stakeholders.
• Intake Management: Manage learner and leader intakes via email or Service Now, and maintain groups, curricula, and assignments in the Cornerstone IT tool.
• Sub-Process Maintenance: Support the Training Chapter with sub-processes and the Cornerstone IT tool.
  • Create and maintain Training Matrices for Q&R and the RD Cape Town site.
  • Coordinate Training Matrices with Learning Experts outside of Q&R.
  • Manage, create, and execute learning requests via email, Service Now (SNow), and Cornerstone.
• Collaboration: Partner with the Shared Service Center (GLS) for Training.
• Innovation Support: Implement innovative concepts to ensure professional and effective training, ensuring compliance with ISO standards and regulations.
• Audit Support: Provide audit support by building, analyzing, and reporting relevant metrics. Analyze training needs to ensure compliance with regulations.
• Stakeholder Collaboration: Work with Network Leads, Sub Chapter Leads, People Leaders, learners at RD Cape Town, and other stakeholders.

• Education: Bachelor of Science degree in sciences, engineering, education, business, or technical discipline (or equivalent) or professional education.
• Experience: Minimum of 1 year in Quality Management, training, or learning in a regulated industry.
• Quality Management Systems: Knowledge of regulated Quality Management Systems, focusing on training processes (especially GxP).
• Innovation: Demonstrates courage, vision, and drive for innovative change.
• Problem-Solving: Ability to develop solutions and present issues and solutions effectively.
• Language Proficiency: Proficient in English; additional language skills based on geographical location.
• Collaboration: Commitment to cross-functional collaboration and breaking down silos.
• Adaptability: Ability to navigate within a changing organization, maintaining objectivity, respect for differing opinions, fairness, open communication, and consensus-building skills.