Property Services Manager

SUMMARY:
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POSITION INFO:

Purpose of the Job:
Manage the maintenance of building services, including mechanical, electrical, structural, and civil aspects of each asset within the official investment strategy, and handle financial reporting, including budgeting.

Key Responsibilities:

Building Management:

• Conduct annual and bi-annual building audits to ensure proactive maintenance and planning, including 5-year expense forecasts.
• Compile and complete budgets for general expenses, service contracts, electrical, plumbing, consumables, extraordinary expenses, and capital expenses.
• Conduct annual and bi-annual tenders for service contracts to ensure competitive pricing and high service quality.
• Investigate new products and technology to improve quality and reduce expenses.
• Conduct regular building inspections and train on-site staff to maintain property standards.
• Inspect authorized work before, during, and after completion.
• Ensure new tenant installations are completed within the provided timeframe.
• Meet with tenants to resolve complaints.
• Manage on-site building staff.
• Carry out ad-hoc tasks as required and approve contractor invoices.

Financial and Administration:

• Ensure major expenses are incurred as per budget to avoid variances and keep budgets up to date.
• Maintain general correspondence to keep Centre Management, Property Managers, Building Staff, and Tenants informed of work.
• Conduct regular building inspections to ensure contracted services are performed as per agreements.
• Provide related reports to Asset Managers, senior Property, Regional, and Asset Managers as required.
• Compile visual and cost reports or quotations for major expenses.
• Attend monthly portfolio meetings to report on variations, outstanding work, work in progress, and general items.
• Assist Centre Management or Property Management with day-to-day maintenance issues.
• Conduct regular stock control of goods, materials, and consumables.
• Comply with company procurement policy and other policies.
• Execute performance appraisals as required.
• Manage and maintain service contract audits annually or as required.
• Compile expense schedules, ops cost schedules, and national rates.
• Ensure office and building staff training, performance, and quality of work are continuously monitored and discussed with management.

Skills and Competencies:

Business:

• Strong communication and administrative skills.
• Innovative thinking and ability to follow processes.
• Dynamic and enthusiastic.
• Professional interaction with tenants and landlords.
• Competent time management skills.
• Professional attitude, capability, and personal initiative.
• Deadline-driven.

Human Capital:

• Transparent honesty.
• Reliability.
• Positive attitude and highly motivated.
• Lead by example.
• Assertive and effective communication.
• Ability to create a professional office environment.
• Organization and planning skills.
• Strong moral values, empathy, passion, career aspirations, and positive living.

Qualifications and Experience:

Qualifications:

• Grade 12 (Matric).
• Relevant diploma or degree related to Services, Operations, and/or Facilities Management and infrastructure management.
• Technical qualification will be advantageous.

Experience:

• Minimum of 7-10 years’ experience in Property Services/Facilities Management or Operations.
• Understanding of maintenance planning and scheduling.
• Role requires traveling (sometimes across regions).
• Strong proficiency in relevant computer packages (MS Office) and software packages.
• Excellent attention to detail in respect of motivations, numeracy, and administrative accuracy.