Property Manager

SUMMARY:
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POSITION INFO:

Our client is seeking a dynamic Property Manager to take responsibility of the full commercial property portfolio of a diverse privately owned group. The candidate can reside in Gqeherba or East London.

Overview:

• To achieve the highest possible yield from the property portfolio by maintaining high occupancies, market related rentals and minimizing expenses

Minimum Requirement:

• Grade 12/ Matric
• Relevant degree or diploma advantageous
• 10 + years’ experience in the property environment
• 5 + years’ experience in a property management role
• Computer literate
• Leasing
• Network of Retail and Commercial tenants, on a National and Regional scale
• Prepared to travel throughout the Eastern Cape and sleep out

Responsibilities:

• Maintain high occupancy levels for all properties
• Provide excellent customer service at all times
• Attract tenants by advertising vacancies, working with agents, and obtaining referrals
• Provide new tenants with an introduction letter regarding emergency contacts, insurance requirements, rent collection procedures, etc.
• Conclude lease agreements with new tenants and ensure lease renewals are completed timeously
• Keep all lease agreements up to date and manage all tenants in terms of their lease agreements
• Meet with tenants on a regular basis and maintain good relationships and open lines of communication. Follow up timeously with all queries and concerns
• Resolve tenants’ complaints’ timeously and enforce rules of occupancy
• Ensure all properties are maintained to acceptable standards by contracting for maintenance services (where applicable) and landscaping services, planning renovations, and supervising all repairs and work done
• Secure properties by contracting with security services, installing, and maintaining security devices, establishing, and enforcing precautionary policies and procedures and responding to emergencies
• Oversee new developments ensuring contractors and professional teams perform in terms of their scope of work, report on any concerns and be involved in remedial action
• Coordinate internal resources and third parties/vendors for the flawless execution of
  projects
• Ensure that all projects are delivered on-time, within scope and within budget
• Ensure resource availability and allocation
• Develop a detailed project plan to monitor and track progress
• Measure project performance using appropriate tools and techniques
• Report and escalate to executives as needed
• Perform risk management to minimize project risks
• Review monthly management accounts and report on variances to budget
• Propose rental rates by surveying local market and calculating overhead costs and profit goals
• Ensure full and proper screening of an applicant’s credit, criminal and rental history, and ability to pay
• Accomplish all financial objectives by collecting security deposits and rentals timeously, authorizing payments, preparing annual budgets, scheduling expenditures, analyzing variances, initiating corrective actions, and keeping expenses to a minimal and within budget
• Prepare reports by collecting, analyzing, and summarizing data and trends, plus reporting on occupancy levels, etc. and submit monthly reports in the format required
• Keep abreast with the property industry by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations
• Observe and monitor staffs’ performance to ensure that company rules and procedures are being followed and that they display excellent customer service skills
• Identify training needs and implement relevant training initiatives to address those needs to ensure continuous improvement of staff
• Interview and hire applicants when vacancies arise
• Ensure adherence to company’s disciplinary code and procedures and facilitate disciplinary hearings, issue warnings and counsel where applicable
• Carry out any other ad hoc duties as and when required by management

Key Skills and Competencies:

• Excellent communication and negotiating skills
• Excellent customer service and closing skills
• Accuracy, planning skills and excellent time management
• Ability to work under pressure, Self-reliant and Accountable for all work performed
• Cultural Sensitivity