Product Support Manager - Pietermaritzburg

SUMMARY:
Product Support Manager – Pietermaritzburg
Our client in the automotive industry is seeking a trade-tested Diesel Mechanic who is keen to move into a more office-based role as a Product Support Manager.

POSITION INFO:
Responsibilities:

• Keep dealer network up to date with new developments and bulletins
• Compile dealer's visit reports and audits (site, workshop inspections, and warranty audits)
• Provide technical support and training (on systems as well as products)
• Maintain warranty costs within the specified budget
• Ensure dealers have trained staff and keep the dealer portal up to date
• Maintain and control warranty stores and inventory, including all reworks components such as engines and gearboxes
• Implement and improve strategies for better efficiency
• Provide feedback from the field to the assembly line and/or where relevant

• Trade-tested Diesel mechanic with diagnostic ability
• Valid passport and willingness to travel both locally and internationally
• OEM dealer experience
• Computer literate, compile and send technical reports when required with a professional acumen
• Knowledge of warranty principles (Preferable)
• Knowledge of Euro 5 emissions standard in after-treatment systems