Product Support Manager - Africa Optimized Mill Lining

Recruiter:

FRIMO RECRUITMENT AGENCY

Job Ref:

FRIMO RECRUITMENT AG..

Date posted:

Monday, April 7, 2025

Location:

Pretoria, South Africa

Salary:

Negotiable

SUMMARY:
Execute MLB product strategy for sales growth and profitability with MA in the defined area

POSITION INFO:

There is a position for Product Support Manager - Africa Optimized Mill Lining based in Centurion. Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future. The company is a leading firm specializing in mineral processing solutions. We pride ourselves on our commitment to innovation and excellence, delivering high-quality projects around the world

WHAT YOU WILL DO

The product support in Optimized Mill Linings should act as the primary link among Market Area / End Customers, Business Line specialists and Supply Chain. The Product Support should provide extensive product and application knowledge within workgroups to find value added solutions. The key accountabilities and responsibilities are:

Support Technical Sales Support (TSS)/Market Area (MA) to identify the customer''s objectives and get the appropriate value addition / sales arguments for the solutions through to the customer
Visit customers to support TSS/MA when required. The position involves up to 30% of travel
Identify opportunities for liner design application and optimization, including selection of material, profiles, liner size and layouts
Take ownership, following customers for longer period, developing detailed knowledge
Follow-up on results and monitor what we predict and reach, wear and mill performance
Utilize results from wear analysis and simulations, cooperating with Value Creation and Application Support to give performance guarantees, show value and promote solutions to MA and customers as required
Support quality / warranty claims investigation and resolution, involving related teams
Support the making of reference cases. Pro-actively setting up the optimization projects in a way that allows us to use the experiences from a project and success stories to support our future business
Support development and conversion to performance-based Life Cycle Services (LCS) concept, including shared risk/reward models
Execute MLB product strategy for sales growth and profitability with MA in the defined area
Develop and implement strategic and tactical local plans consistent with the global MLB strategies
Monitor industry trends and customer feedback to stay ahead of market needs and competitor strategies
Translate market insights into actionable strategies to boost product positioning and customer retention
Ensure fulfillment of all QEHS rules and regulations of Metso and Customers

Requirement

Matric (Grade 12)
BSc. or MSc. in Metallurgy, Process, Mechanical Engineering, or a related field
Minimum 5 years proven track record in mill lining products, business operations, exposure to technology and services for mining and leadership
Familiarity with grinding processes, relining procedures, and maintenance
Comprehensive product and application expertise, with a focus on solutions
Exceptional service orientation with the autonomy to lead or collaborate within diverse teams.
Show a high level of communication and customer service skills
Full working proficiency in English

Have a strong focus on safety, built on transparent and open communication
Have the ability to travel as required by Motor Vehicle or Commercial Flights up to 30% of time.

HARD AND SOFT SKILLS THAT ARE ESSENTIAL FOR THIS ROLE

Ability to deliver technical reports, training, presentations as required with a high degree of professionalism
Ability to work independently in a high-pressure environment
High level communication skills
Ability to work as part of a team and foster a team approach to customer service, while sharing market area service responsibilities with other Engineers and Technicians
Ability to share responsibility in building long term customer relationship
Reliable, ethical and professional

SEND CV:

Similar jobs you might be interested in:

Product Support Manager - Africa Optimized Mill Lining
Location: Pretoria
Salary: Negotiable
Execute MLB product strategy for sales growth and profitability with MA in the defined area
Today

Product Support Specialist
Location: Johannesburg
Salary: 35 000
#SHIFTINTOHIGHCAREER by joining a Forklift Company that seeks the expertise of a product support Specialist
10 days ago

PRODUCT SUPPORT - MECHANIC
Location: Johannesburg
Salary: Monthly
product support with FORKLIFT MECHANICAL TRADE & CAPITAL EQUIPMENT Industry experience -Kempton Park area, Gauteng
11 days ago

Vice President Mill Liners
Location: Johannesburg
Salary: 1,800,000 Annually
Vice President - mill Liners, required to drive global growth and product development of the mill Liners, ensuring alignment with the company’s overall objectives and market demandsby demonstrating strategic leadership and commercial acumen across various regions
Today

Sales Manager (Office Automation)
Location: Pretoria
Salary: TCTC – R35,000.00 – R50,000.00.
Sales manager (Office Automation)
Today

Customer Success Manager
Location: Randburg
Salary:
2 days ago

Customer Success Manager/Key Account Manager (6-month contract)
Location: Johannesburg
Salary:
2 days ago

PRODUCT MANAGER – PATHOLOGY AND HISTOLOGY
Location: Gauteng
Salary: Based on experience
A sole distributor of a wide range of renowned scientific brands is recruiting for a product manager to provide technical and application support, manage supplier relationships and take care of sales and marketing of their IHC and tissue processing equipment.
3 days ago

New Business External Sales Rep - B2B / Corporate - AA/EE - Randburg
Location: Randburg
Salary: Negotiable
New Business External Sales Rep
3 days ago

Relationship Manager - Alliance Banking
Location: Sandton
Salary:
manage and grow Alliance Banking partnerships by retaining and expanding these relationships.To ensure that operational costs are managed effectively and drive new income streams through cross selling and solutioning business opportunities. The Relationship manager is responsible for maintaining and growing relationships with existing alliance partners. This role focuses on partner satisfaction, m...
3 days ago