Product Support Manager 

SUMMARY:
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POSITION INFO:

Exciting Opportunity: Product Support Manager 
Start Date: Early 2025, preferably February

Our client is searching for a dedicated Product Support Manager to join their team. This is a unique role for someone looking to shift away from a purely hands-on environment into a position with a mix of office-based responsibilities and technical involvement.

What You’ll Do

In this role, you’ll take on a variety of responsibilities, including:

• Acting as the key contact for dealers, ensuring they’re informed about product updates and technical bulletins.
• Conducting dealer audits and site visits, including workshops and warranty evaluations.
• Delivering technical training and ongoing support for both systems and products.
• Monitoring and managing warranty costs to stay within budget.
• Overseeing warranty inventory and coordinating rework for key components like engines and gearboxes.
• Enhancing operational efficiency through strategic initiatives.
• Keeping digital platforms and portals accurate and up to date.
• Traveling frequently for on-site visits and dealer support, both locally and internationally.
• Providing actionable insights from the field to improve assembly and repair processes.

Who You Are

The ideal candidate will bring the following skills and attributes:

• Flexible and eager to travel on short notice, including cross-border and international trips.
• Holds or is willing to obtain a valid passport promptly.
• A code 14 driver’s license with PDP is a plus, but not essential—support can be provided for acquiring this.
• Qualified Diesel Mechanic Trade Test is essential. 
• Strong technical aptitude, including diagnostic abilities and a knack for solving complex challenges.
• Proficient in preparing and delivering professional reports.
• Self-driven with a proactive attitude and the ability to work independently.
• Familiarity with warranty practices standards is advantageous.
• Comfortable working in a fast-paced, dynamic environment.

If this sounds like your next step, I encourage you to get in touch and seize this exciting opportunity! 

Apply here now !