Product Support Engineer - Digital Mining - Midrand / remote

SUMMARY:
Product Support Engineer - Digital Mining - remote

POSITION INFO:

Are you passionate about driving growth and making a positive impact in a dynamic and fast paced environment? We are seeking talented individuals who are motivated, innovative, and ready to contribute to our success. If you are looking for a challenging and rewarding career opportunity, we invite you to be part of our journey towards excellence.

Responsiblities:
• Configure the system as appropriate to operate according to agreed customer requirements
• Perform testing / verification of system operation and performance for configured
systems
• Work with services team to ensure successful deployment of new systems
• Work with customers to deliver ongoing configuration changes to the system,
ensuring adherence with customer change management requirements
• Support firmware, software and configuration updates to ensure the system operates
as required
• Perform services as defined by Service Level Agreements or as part of project
execution, remotely, in the office or on site as required
• Own and provide technical support for our customers and partners to ensure
customer satisfaction and successful outcomes
• Engage with Product Managers to advocate for the customer in terms of quality,
functionality and prioritization

We are looking for a dedicated and personable Product Support Engineer to provide technical services and product support to customers using products in the Digital Mine portfolio. This includes CAS (Collision Awareness System) and DGS (Drill Guidance System) as well as other products that are added or developed in the future.

Required Skills:
• Experience with Linux administration, Microsoft Server, IIS and SQL Server
• Coding exposure to C, C++, Python, Java, HTML or similar
• Sound knowledge of current network and communications technology
• Ability to read and interpret electrical wiring diagrams
• Ability to diagnose, troubleshoot, problem solve and manage resolution to technical
system issues
• Able to manage and prioritise simultaneous demands in accordance with agreed key
performance objectives
• Excellent oral and written communication skills, with a high level of attention to detail
• Customer service focused, with a strong work ethic and ability to work unsupervised
• Good interpersonal and teamwork skills and ability to develop effective customer
relationships
• Commitment to working safely and ensuring compliance with relevant policies,
procedures and legislation
Desirable:
• Tertiary degree in IT, software or computer engineering (or equivalent experience)
• Experience in an engineering, IT, communications / networking technology, or
other technical position
• Project management / coordination experience
• Industry experience in a mining environment or with mobile fleet equipment
• Experience with the use of helpdesk / ticketing applications
Other Requirements:
• Flexible work hours to accommodate varying time zones
• Occasional travel (including international regions)
• A current driver’s license is required • On call availability (if required)

Critical requirements:

These requirements are critical and please look at the mining sector.

Experience with Linux administration, Microsoft Server, IIS and SQL Server
Coding exposure to C, C++, Python, Java, HTML or similar
Sound knowledge of current network and communications technology
Ability to read and interpret electrical wiring diagrams
Salary - R800 000 - R1 mill pa

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