Product Support Analyst

SUMMARY:
6 Month contract role for skilled Production Support Analyst to provide guidance as technical resource and subject matter expert for the bank's host to host channel's API offerings. 

Purpose of the Role:

POSITION INFO:
6 Month contract role for skilled Production Support Analyst to provide guidance as technical resource and subject matter expert for the bank's host to host channel's API offerings.

Purpose of the Role:

• To provide guidance as a technical resource and subject matter expert for the bank's Host to Host channel's API offerings.
• To provide specialist business and systems support to Corporate and Investment (C&I) banking clients to help minimize business disruption and enable business continuity.
• This role provides support to a platform that operates 24x7 with business hours - Monday to Sunday and will include some out of hours activity to support both anticipated and unplanned system changes.
• Working understanding of Foreign Exchange and SWIFT would be beneficial
• Serves as a liaison between various product and client engagement teams.
• End to end resolution of production queries raised by the client engagement teams while also ensuring constant liaison activities with relevant stakeholders till resolution.
• Troubleshooting existing integrations and providing technical support to our C&I clients
• Relationship management: Facilitates issue resolution with technology partners and plays an advisory role as it relates to system enhancements for an enhanced client experience.
• Communicates product and detailed data specifications to clients and partners as needed in technical or non-technical client meetings.
• Identifies and suggests process and technology opportunities which will improve the API service