Product Specialist

SUMMARY:
We are looking for a Product Specialist for our client in the stationery and office equipment space based in Jetpark Johannesburg. The Product Specialist will be responsible for managing and promoting the stationery and office equipment product range within the business. This role requires in-depth product knowledge, market insights, and strong sales acumen akin to that of experienced sales personnel. The Product Specialist will work closely with the sales team, clients, and suppliers to drive sales performance, optimize product offerings, and support the company’s growth objectives. Effective sales of records & information management solutions and services to achieve a combination of regional, key and/or strategic accounts to achieve sales objectives in line with the business strategy. Effective customer service through building of relationships and effective service delivery. Retain and grow defined service portfolios in line with strategic service objectives and agreed customer service targets.

POSITION INFO:
Key Responsibilities:

• Product Management: Oversee the complete lifecycle of stationery and office equipment products, from selection and procurement to sales and end-of-life management.
• Sales Support: Provide detailed product information, training, and support to the sales team to enhance their ability to sell effectively.
• Client Engagement: Act as a product expert during client interactions, presentations, and negotiations.
• Market Research: Continuously monitor market trends, competitor products, and industry developments to identify opportunities for growth.
• Promotional Activities: Collaborate with the marketing team to develop and execute product promotions and campaigns.
• Supplier Relations: Maintain strong relationships with suppliers to negotiate terms, ensure product availability, and manage costs.
• Ensures new business generation and achievement of sales & service targets, by:
• Ensuring understanding of client needs by business sector
• researching and understanding client needs to customise and focus the service offering
• engaging existing and potential clients at Metrofile business premises through presentations and events to increase awareness and understanding of service offering
• driving product initiatives to promote service offering and educate clients on services and products
• Training and educating sales team on product/service offering and client engagement

• Education: Bachelor’s degree/ Diploma in Business Management, Marketing, or a related field (preferred).
• Minimum 3-5 years of experience in a sales or product specialist role within the stationery, office equipment, or related industry.
• Demonstrable experience with product lines similar to Stationery Wholesalers/Resellers.
• Proven track record of achieving sales targets and driving product performance.

• Product Knowledge: Deep understanding of stationery and office equipment products.
• Sales Acumen: Strong sales skills, including negotiation and client management.
• Communication: Excellent verbal and written communication skills.
• Analytical Skills: Ability to analyse market data and sales performance metrics.
• Initiative & Drive: Proactive approach to identifying opportunities and solving problems.
• Team Collaboration: Ability to work effectively with sales, marketing, and procurement teams.
• Account management experience in document management and archival related or similar industry sales will be an advantage.
• Must have business to business (B2B) experience
• Must have excellent track record in delivering high level sales presentations
• Must have excellent track record in meeting and exceeding monthly, quarterly and annual sales targets.
• Must have business acumen and be able to communicate with senior to top management levels
• Must be prepared to travel between sites/clients
• Must be highly computer literate
• Demonstrate excellent organisational skills
• Must have experience in tender document preparation
• Must have own vehicle and valid driver’s licence