Product Manager / Commercial Lead

SUMMARY:
Product Manager / Commercial Lead - Cape Town or Johannesburg

POSITION INFO:
The Product Manager's primary goal is to enhance user and customer engagement, efficiency, and satisfaction by translating user needs into business opportunities and solutions. A true product manager understands user pain points and maintains an entrepreneurial, customer-first mindset. Key questions are continuously asked: What makes users' lives easier? What solutions are available?


The Product Manager plays a central role in managing teams, both Support and Consulting, ensuring progress towards an excellent final product while keeping both external and internal stakeholders aligned. The aim is to save time and money, enabling our customers to serve their clients more effectively. This involves a deep understanding of existing customer processes, discussing alternatives with users, and securing stakeholder buy-in. The ideal candidate will ensure customer satisfaction and retention through excellent support and fostering strong, long-term relationships.


Responsibilities:
Commercial Strategy:

• Evaluate the product's impact on customers' business operations.
• Develop and implement commercial strategies aligned with the company's growth objectives.
• Identify opportunities to improve the customer experience and deliver business value.
• Explore new business opportunities to drive revenue growth, including new product lines and expanding existing offerings.
• Identify cross-selling and up-selling opportunities.

• Build and maintain strong relationships with key customers and stakeholders.
• Organize and participate in customer events, webinars, and conferences.
• Gather and analyze customer feedback to identify areas for improvement and communicate insights to relevant teams.
• Collaborate with staff and external third parties to develop system test cases from usage scenarios.

• Effectively communicate product vision, progress, and outcomes to stakeholders at all levels.
• Act as the key point of contact for stakeholders, keeping them informed about product updates and progress.
• Ensure compliance with relevant policies, regulations, and security standards for digital products and solutions.

• Participate in collaborative requirements workshops with stakeholders.
• Develop usage scenarios and use cases to demonstrate product value.
• Resolve conflicts between stakeholder requirements and decide on the best path forward.
• Define and track key performance indicators (KPIs) to measure product success.
• Provide training and resources to help customers maximize product value.
• Make decisions on proposed requirements and changes using a commercial mindset.

• Define implementation priorities with the project manager.
• Collaborate with cross-functional teams to deliver high-quality products on time.
• Align product delivery with the company's commercial strategies.

• Stay updated on industry trends, emerging technologies, and best practices in digital product management.
• Explore innovative ideas and seek feedback to improve the digital journey.

• Manage, mentor, and develop a high-performing team, fostering accountability and continuous improvement.
• Set performance metrics, monitor KPIs, and ensure alignment with business objectives.
• Optimize resource allocation to meet business needs and maximize efficiency.
• Manage the budget effectively.