Product Head: Client (Data) Insights / Personalisation (CH1072)

SUMMARY:
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POSITION INFO:

Lead Innovation as the Product Head of Client Insights at a Trailblazing Digital Bank!

As the Product Head, you will take full ownership and accountability for driving Client Insights, transforming strategic direction into an exceptional product that sets the standard for excellence. You will lead a dynamic, dedicated team, fully engaged in every phase of the product lifecycle.

Your mission is to harness client feedback and insights to inspire innovative planning and ensure seamless delivery, ultimately creating a product that not only meets but anticipates the needs of our clients.

In the Client Analytics domain, the Product Head will be responsible for leading a team of data engineers, data analysts, machine learning and data scientists to drive client personalization and data-driven insights within the organization. This role involves managing a large team, leveraging data to deliver personalized client experiences, optimising product usage, and enhancing client engagement and retention.

Minimum Requirements

• Completed bachelor’s degree
• 10+ yrs experience in business management at a senior level in an innovative high performing environment, ideally banking or FinTech.
• 5+ years’ experience managing products.
• Business and product vision; has had ownership responsibility for a product previously.
• Product management where there are multiple initiatives with competing priorities and so experience in influencing multiple diverse stakeholders, both business and technology.
• Working at strategic, tactical and technical levels.
• Career experience to include some time in one or more technical roles.
• Communicating with technical and non-technical senior stakeholders across multiple business units.
• Using data and metrics to test theories, confirm assumptions, and measure success
• Earning trust across different levels and multiple groups of a large organization
• Usability studies and/or customer research principles and methods.
• Client development and product validation through customer feedback.
• Using influence and relationships to drive and achieve objectives.
• Leading and guiding multi-functional teams with a single product operating model
• Leading and having oversight of remote / hybrid teams.

Knowledge and skills

• Strategic and commercial thinking; able to think about problems from a business perspective using people, technology and product input.
• Business acumen and systems thinking; able to take a ‘big picture’ view, assess, make a logical, sound decision and influence others to achieve objectives.
• Financial acumen - sufficient to effectively operate own cost centre
• People leadership and management practices to empower, create focus and delivery.
• Organising, planning and prioritising work.
• Data-driven approach; analytical and quantitative skills.
• Technologically literate and able to adapt to new technologies.
• Able to dive deep in understanding the product, the business, and the competitive landscape.
• Able to present complex technical information in a clear and concise manner to a variety of audiences.

Additional Information

• Clear criminal and credit record

General:

• Only shortlisted candidates will be contacted. Should you not hear from us after 30 days you may consider your application unsuccessful
• Our client is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.
• Please include your current salary and salary expectations.