Process Analyst

SUMMARY:
We are looking for an analytical and proactive Process Analyst for a 12month Contract to join our team. In this role, you will be responsible for evaluating and optimizing business processes to improve efficiency, reduce costs, and enhance performance. You will collaborate with cross-functional teams to identify process bottlenecks, develop streamlined solutions, and ensure that operational goals are met. If you have a strong analytical mindset, a passion for process improvement, and the ability to drive change, we encourage you to apply and help us achieve operational excellence.

POSITION INFO:
Key role responsibilities (not limited to):

• Identify and analyse business needs, conduct requirements gather, and define scope and objectives.
• Learn, use and support various financial products, software and systems with ease.
• Ensure support documents are created and distributed/posted in timely manner.
• Analyse, test, and evaluate raw materials, in-process products, and final products.
• Perform data gather, root cause analysis and performance trending to develop appropriate process changes.
• Develop gap analysis with leaders and identify improvement opportunities and initiatives.
• Review solution designs with the IT project teams to ensure they meet requirements, are scalable and high quality.
• Manage and execute user acceptance test effort, data, and cases, and identify pertinent performance metrics.
• Create impact assessments and analyse the ROI for system enhancements.
• Identify training gaps and create training opportunities when needed, including guidance on execution of SAP transactions.
• Adhere to practices that improve operational efficiency via expanded communications with key process constituencies including IT, sales, and services.

• Bachelor’s degree in business, computer science or engineering.
• Advanced business process analysis knowledge.
• Familiar with Six Sigma practices.
• Strong problem solving and leadership capabilities