Process Analyst

SUMMARY:
PROCESS ANALYST

A Large Financial Institute has a contract vacancy for a Process Analyst.

Process analysts define, document, assess, and scrutinize the business processes of an organization or department and then identify areas for potential improvement. Their focus is on streamlining operations or developing solutions that allow for improved efficiency or increased productivity. They also ensure processes are aligned with organization objectives and guidelines. They meet with stakeholders across the organization to gather research and also interact with outside vendors. They prepare documentation and develop recommendations. They may also design and implement tech-based programs to automate routine processes

POSITION INFO:
PLEASE NOTE: ONLY APPLY IF YOU QUALIFY IN FULL. NO CV WILL BE KEPT FOR FUTURE USE. DO NO APPLY IF YOU DO NOT QUALIFY

Process analysts typically have at least a bachelor’s degree, and a background that involves analysing and improving business processes. Good analytical skills and project management capabilities are required. Familiarity with the Six Sigma method and philosophy may be desired by some employers.

Key role responsibilities (not limited to):
Identify and analyse business needs, conduct requirements gather, and define scope and objectives.
Learn, use and support various financial products, software and systems with ease.
Ensure support documents are created and distributed/posted in timely manner.
Analyse, test, and evaluate raw materials, in-process products, and final products.
Perform data gather, root cause analysis and performance trending to develop appropriate process changes.
Develop gap analysis with leaders and identify improvement opportunities and initiatives.
Review solution designs with the IT project teams to ensure they meet requirements, are scalable and high quality.
Manage and execute user acceptance test effort, data, and cases, and identify pertinent performance metrics.
Create impact assessments and analyse the ROI for system enhancements.
Identify training gaps and create training opportunities when needed, including guidance on execution of SAP transactions.
Adhere to practices that improve operational efficiency via expanded communications with key process constituencies including IT, sales, and services.