Process Analyst

SUMMARY:
12 Month contract - Process Analyst - Leading bank requires the services of a Process Analyst to join the Process Engineering team to analyse and document business processes and ensure process adherence

POSITION INFO:
12 Month contract - Process Analyst - Leading bank requires the services of a Process Analyst to join the Process Engineering team to analyse and document business processes and ensure process adherence

Purpose:
To work closely with the Process Engineering team to analyse and document business processes.

Responsibilities:

• Build and maintain professional working relationships with all stakeholders displaying
• Excellent abilities to initiate dialogue listen advise influence and negotiate to achieve win-win outcomes.
• Initiate meetings with key stakeholders to track progress manage expectations and ensure stakeholders requirements are delivered.
• Preserves relationships despite airing conflicting views and seeks mutual gains when addressing conflicts.
• Anticipates consequences and adapts problem solving based on continual feedback.
• Act speedily to resolve problems queries and complaints.
• Adapt communication styles to meet the needs of different audiences. Prepare and submit required reports within stipulated time-frames and provide feedback to management as required.
• Provide process updates as required by particular projects.
• Liaise with Legal Risk and Compliance teams to sign-off forms and documents.
• Ensure adherence to all relevant statutory requirements (e.g. Excon FAIS FICA etc).
• Adhere to company procedures and audit requirements.
• Document Risks and Controls in accordance with FirstRand Standards and Framework.
• Assess process adherence and enable business to function within and adherence level in conjunction with Risk Audit and business.
• Be able to demonstrate a thorough understanding of the business and its processes to proactively identify problems and solutions.
• Analyse and interpret business needs and requirements to be able to translate these into understandable and effective business process documents including process diagrams and task level activities within specified time-frames.
• Ensure all process reference material is properly developed and maintained (e.g. on the intranet).
• Understand all relevant forms and documents and make changes to ensure all versions are current and up-to-date and store in a single repository.
• Facilitate the prioritisation of process enhancements and developments.
• Facilitate sessions with customers to identify process improvements.
• Ensure process innovation is implemented from idea generation through to execution.
• Analyse processes and forms and document Level 4 and Task level to produce Standard Operating Procedures (SOP).

• Minimum NQF 6; BCom Degree
• 2-3 years' business process management experience, with exposure to project management

• Analysis and Attention to Detail
• Problem Solving
• Verbal and Written Communication
• Organisational Awareness
• Programme and Project Management
• Building Strategic Relationships
• Teamwork