Payment Operations Agent

SUMMARY:
About Us:
Welcome to Rentoza! We're a South African company that's changing the game in e-commerce. Our subscription service for digital goods and appliances is making access, affordability, and flexibility a reality for our customers.

The Role:
The Payment Operations Agent is responsible for managing and executing day-to-day payment processing activities. This role involves ensuring accurate and timely processing of payments, handling payment-related issues, and maintaining compliance with company policies and regulations. The Payment Operations Agent will collaborate with various internal teams and external partners to facilitate smooth payment operations.

POSITION INFO:
Key Role & Responsibilities:

Data Capturing:

• Capturing all the payments as they coming through on the gateway

• Conduct regular reconciliations of payment transactions to ensure accurate accounting of all payments.
• Investigate and promptly resolve any discrepancies.

• Assist customers in their subscription journey by helping them understand their payments.

• Respond to and support customers who call in seeking assistance with their locked devices.

• Identify opportunities to enhance efficiency, accuracy, and overall customer experience and propose and implement process improvements as necessary.

• Generate and maintain regular reports on payment activities, including transaction volumes, success rates, and error analysis and present findings to management for performance evaluation and decision-making.

• Bachelor's degree in Business Administration.
• Excellent problem-solving and analytical skills.
• Strong communication skills to interact effectively with internal teams and external
• partners.
• Proficient knowledge of payment processing methods, regulations, and compliance
• standards.
• Familiarity with various payment systems and platforms e.g Peach, Paystack, Pay Fast
• Meticulous attention to detail and a high level of accuracy in processing transactions.
• Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in using Google or Microsoft tools, including Docs, Sheets, and Slides.

• Johannesburg
• Cape Town
• Durban

• Free Friday lunches
• Monthly socials
• Discovery Medical aid: 100% cover (permanent staff)
• Provident Fund (permanent staff)
• Paid annual leave
• Staff discounts
• Employee Health and Wellness Assistance
• Learning and Development opportunities
• Mentorship programme
• Community initiatives
• Access to cutting edge technology
• Hybrid (after probationary period, if applicable)