Payment Operations Agent

Recruiter:

Rentoza (Pty) Ltd

Job Ref:

JHB000035/RM

Date posted:

Tuesday, February 4, 2025

Location:

Johannesburg, South Africa

Salary:

R16 500

SUMMARY:
About Us:
Welcome to Rentoza! We're a South African company that's changing the game in e-commerce. Our subscription service for digital goods and appliances is making access, affordability, and flexibility a reality for our customers.

The Role:
The Payment Operations Agent is responsible for managing and executing day-to-day payment processing activities. This role involves ensuring accurate and timely processing of payments, handling payment-related issues, and maintaining compliance with company policies and regulations. The Payment Operations Agent will collaborate with various internal teams and external partners to facilitate smooth payment operations.

POSITION INFO:
Key Role & Responsibilities:

Data Capturing:

Capturing all the payments as they coming through on the gateway

Payment Reconciliation:

Conduct regular reconciliations of payment transactions to ensure accurate accounting of all payments.
Investigate and promptly resolve any discrepancies.

Customer Queries:

Assist customers in their subscription journey by helping them understand their payments.

Customer Calls:

Respond to and support customers who call in seeking assistance with their locked devices.

Process Improvement:

Identify opportunities to enhance efficiency, accuracy, and overall customer experience and propose and implement process improvements as necessary.

Reporting:

Generate and maintain regular reports on payment activities, including transaction volumes, success rates, and error analysis and present findings to management for performance evaluation and decision-making.

Required Qualifications and Skills:

Bachelor's degree in Business Administration.
Excellent problem-solving and analytical skills.
Strong communication skills to interact effectively with internal teams and external
partners.
Proficient knowledge of payment processing methods, regulations, and compliance
standards.
Familiarity with various payment systems and platforms e.g Peach, Paystack, Pay Fast
Meticulous attention to detail and a high level of accuracy in processing transactions.
Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously.
Proficiency in using Google or Microsoft tools, including Docs, Sheets, and Slides.

Benefits:
Offices:

Johannesburg
Cape Town
Durban

Perks:

Free Friday lunches
Monthly socials
Discovery Medical aid: 100% cover (permanent staff)
Provident Fund (permanent staff)
Paid annual leave
Staff discounts
Employee Health and Wellness Assistance
Learning and Development opportunities
Mentorship programme
Community initiatives
Access to cutting edge technology
Hybrid (after probationary period, if applicable)

If you're passionate about technology and want to work in a fast-paced environment where you can make a real difference, Rentoza is the place for you. Join our team and be part of something truly exciting!

Rentoza is an equal opportunity employer whose aim is to promote and achieve equal representation in all levels of all occupational categories. Preference will be given to candidates whose appointment will assist the Company in achieving its Employment Equity targets in terms of the Company Employment Equity Plan.

By responding to this advertisement, you consent to Rentoza lawfully processing your personal information in accordance with the Protection of Personal Information Act 4 of 2013 for recruitment purposes and confirm that any personal information has been submitted voluntarily.

The company reserves the right not to make an appointment. An application will not in itself entitle the applicant to an interview or an appointment and failure to meet the minimum requirements of the post will result in the applicant automatically disqualifying him/herself from consideration.If you don't hear back from us in 30 days, please consider your application unsuccessful.

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