SUMMARY:
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POSITION INFO:
Purpose of the Role
Cultivates and maintains positive and respectful working relationships with all Partners and Stakeholders.
Ensures all collaborations are effective, sustainable, aligned with the strategy and drives mutually beneficial relationships.
Review and analyse partnership performance with the intent of adapting strategies to add value.
Drives strategy to grow and leverage partnerships that enhance the company’s offering.
Liaises between Partners and Stakeholders, and the internal team to facilitate communication and execution, ensuring the success of the partnership.
Co-ordinates and plans regular pre-determined interactions to ensure all levels within the organization and engage with the appropriate levels with the partner.
The custodian of the marketing strategy, ensuring consistency in messaging and upholding the brand's values.
Relationship Management
Responsible for developing and maintaining positive and respectful working relationships with our business partners and stakeholders through on-going engagement, responsiveness, understanding and anticipating their requirements.
Responsible for developing and maintaining productive working relationships with our internal support functions and business enablers.
Responsible for building and maintaining an up to date and detailed CRM database on business partners and stakeholders.
Act as the key point of contact between the company and the Partner or Stakeholder.
Establish effective relationships with key personnel internally and externally.
Review opportunities to establish new business and new relationships.
Set up value adding engagements and interactions between the internal and external stakeholders to grow relationships aligned to the agreed plan, for example meetings relating to monthly Manco’s, SLA reviews, project prioritisation and strategic reviews.
Analyse data, reports and market research to understand the partnership’s needs, preferences and trends.
Collaborate internally to ensure needs are understood, met and expectations managed by co-ordinating regular and intentional internal engagement sessions across the business.
Engage and collaborate with IT and Project Office to raise and prioritise work on behalf of the business partner or stakeholder.
Manage business partner complaints and pain points to enhance satisfaction.
Manage business partner surveys.
Establish methods to onboard and retain partnerships proactively with the intention of positively entrenching with Business Partners and Stakeholders.
Leadership
Effectively align to the framework of the Leadership Attributes, as documented.
Consistently exhibit the desired outcomes of Excellence, Relationships, Responsiveness, Accountability and Teamwork.
Demonstrate and engender a high-performance driven culture of accountability, commitment to delivery and customer service.
Accountable for ensuring adequate and timely communication internally and externally.
Ensure understanding and compliance with all internal policies and procedures.
Innovation / Continuous Improvement
Responsible for contributing towards a culture of innovation and continuous improvement, to nurture unorthodox thinking and its application.
Reviews Business Partner reporting to provide insight into trends and overall focus areas.
Responsible for contributing towards increasing overall efficiency and effectiveness through the streamlining and enhancement of existing processes and practices.
Responsible for raising and prioritizing Business Partner requirements internally and following it through to completion and implementation, ensuring expectations are managed and communication updates provided regularly.
Ensures focus on collaboration, communication and change management.
Marketing Strategy
Overall custodian of marketing strategy.
Builds and manages relationships with external partners to achieve the marketing strategy.
Identifies potential partners who aligns with the organization and evaluates their suitability for collaboration.
Collaborates internally to implement and drive the marketing strategy.
General
Ensure effective collaboration and communication with internal and external stakeholders to resolve issues that may arise.
Proactively manage expectations for both internal and external stakeholders.
Proactively identify and mitigate risks.
Establish root cause analysis for escalated queries.
Knowledge, Skills and Behaviours:
Ability to build and maintain strong relationships with diverse people internally and externally.
Effective written and verbal communication.
Ability to articulate ideas clearly and concisely.
Ability to develop long term partnership strategies.
Strong understanding of the business and industry.
Ability to manage multiple relationships and requests simultaneously.
Strong interpersonal, problem-solving and negotiation skills.
Excellent analytical skills.
Ability to provide direction and leadership.
Ability to provide coaching and guidance.
Ability to plan & co-ordinate team activities.
Mature leadership through example.
Conflict resolution.
Focused on driving innovation / continuous improvement.
Ability to persuade business partners to choose the most effective route.
Results focused.
Computer literate - Good MS Office skills including advanced Excel.
Diplomatic and mindful of impact.
Team focused.
Customer service centricity.
Systems orientation.
Cross cultural awareness.
Education / Experience
Bachelor’s degree equivalent is required.
A postgraduate degree or professional qualification would be beneficial.
At least 5 years previous related working experience in a similar service-related company is required with demonstrated supervisory and management experience.
Stakeholder management experience is required.
Proficiency in the preparation and analysis of reports is required.
Strong communication skills, both written and verbal, are required.
Ability and willingness to travel is required.
