Operations Team Leader

SUMMARY:
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POSITION INFO:

OPERATIONS TEAM LEADER

Responsibilities:

• Allocate appropriate cranes and crews for the relevant jobs, including inter-branch assignments.
• Ensure the delivery of a positive Customer Experience in the provisioning of services.
• Support Sales Representatives in conducting site surveys.
• Schedule the transportation of staff, counterweights, outrigger pads, rigging gear, site offices etc.
• Ensure all applicable road permits are obtained before the job commences.
• Ensure good housekeeping in the office and yard areas.
• Conduct site visits and report on all defects, non-conformance or any other problems that occur on site.
• Assess staff training requirements and ensure ongoing training.
• Attend and coordinate after-hour requirements from clients and operators.
• Assist with keeping relevant certification files up to date.
• In conjunction with the SHEQ Officer, ensure that branch implemented SHE protocols are adhered to.
• Ensure that company vehicles, including plant & equipment, are maintained in good condition & running order.
• Approval of Service Providers as required.
• Manage timekeeping records weekly and living out allowance claims as required,
• Daily cranes Masterdata management.

Main Purpose of Job

• Drive overall branch efficiency with focus on the execution of all customer requirements.

Key Stakeholders

• Manco, Team Leaders, Health & Safety, Customers & Technical Team
• +/- 20 BU employees, Multiple operating sites.

Key Competencies/Skills

• Problem solving.
• Ability to work under pressure.
• Attention to detail.
• Customer service orientation.
• Confidentiality and Ethics.
• Planning and organising.
• Emotional Intelligence.
• Self-management.
• Computer literacy skills.
• Leadership
• Numerate with financial acumen

Required Qualifications/Experience

• Matric or equivalent.
• Valid driver’s licence.
• First Line Management/Supervisory qualification essential.
• Computer literate, with intermediate to advanced proficiency in MsExcel.
• Working knowledge of administration and related processes.
• Tertiary qualification in Operations or Business Management advantageous.
• 3-5 years’ experience in the same or similar industry managing a team.