Operations Manager (Senior)

Recruiter:

Jordan HR

Job Ref:

JHB010095/ST

Date posted:

Tuesday, November 26, 2024

Location:

Pretoria, South Africa

Salary:

Negotiable Monthly

SUMMARY:
ESSENTIAL SKILLS REQUIREMENTS:
·        IT End-user Infrastructure Support (Including VIP Support)
·        Hardware Lifecycle Management for end devices
·        Supplier and Vendor Steering
·        Contract Management Steering
·        Budget Control and Planning
·        Record Management via Prima, ITAM, Active Directory, and CMDB
·        Developing and Implementing IT Policies and Best Practice
·        Project Management
·        Good MS Office skills, special in MS Excel
·        Good communication skills (verbal and written)
ADVANTAGEOUS SKILLS REQUIREMENTS:
·        Good communication skills
·        Asset Management skills
·        Support attitude
WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE?
·        Matric
·        Certification in Information Technology
·        ITIL Foundation Certification
·        5+ Years IT working experience ideally in End user topics and/or IT Support

POSITION INFO:

Lead IT projects, including the design and deployment of new IT hardware and services.
Facilitate and maintain CLIENTS Hardware Ordering Systems
IT end-user support relating to personal workspace infrastructure (PC’s, MFD’s, mobile phones, fixed telephony, and video conferencing)
IT end-user support relating to industrial workspace infrastructure (Production printers, scanners, BVIS, and DLOG devices)
VIP support
Administration and steering of software and hardware requirements.
Hardware Lifecycle Management for CLIENTS approved hardware
Support the steering of Model-1 & Model-2 production devices (with full IT support)
IT vendor and supplier management for all end-user services, solutions and hardware deliveries
Action and resolve IT incidents and problems – incident management.
Action and coordinate change management as required withing the business
Budget controls for employee telecommunication costs (mobile, fixed, and data usage)
Active Directory maintenance
PRIMA maintenance (Hardware asset Management)
Spend Manager maintenance (telephony fee/spend management)

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