SUMMARY:
An opportunity for an experienced OPERATIONS MANAGER (Security) is required for permanent employment based in Newcastle.
POSITION INFO:
Title: Operations Manager
Area: Newcastle
Industry: Security / Guarding / Farmwatch / Armed Response
Ref No.: TRG 2267
Salary: Market related available/negotiable (based on exp.) + company vehicle
Start Date: As soon as possible / Negotiable
An opportunity for an experienced OPERATIONS MANAGER (Security) is required for permanent employment based in Newcastle.
Occupational Level:
Professionally Qualified and experienced specialists/mid-management
Subordinates:
- Guarding Manager
- Fleet Controller
- Farm watch Co-ordinator
DUTIES & RESPONSIBILITIES:
Key Performance Area 1 (50%): Operations
- Accountable to maintain quality, service and outputs related to work in the district (alarm services,
- contact centres, armed response, guarding etc.) in compliance with policy and procedures.
- Oversee key projects, processes, and performance reports.
- Identify and solve immediate operational problems within team environment and escalate
- unresolved issues for resolution as and when required.
- Ensure effective operations management service delivery, ensuring compliance with identified
- service practices, principles, and processes.
- Monitor operations for efficiency, provide feedback to team and serve as a point of escalation for
- challenging operational issues.
- Visit client sites on an ongoing basis.
- Play an active role in escalated customer complaints.
- Develop and maintain client relationships to enhance customer service.
- Resolve and escalate customer complaints within the set time frames.
Key Performance Area 2 (20%): Forecasting, Budgeting and Financial Management
- Assist with the compilation of the budget aligned to the delivery of plans; monitor variances, report
- on the achievement of planned objectives, and escalate deviations.
- Assist the business in achieving the budgeted financial targets by continuous service improvement
- and cost management, included but not limited to;
- Managing fuel consumption.
- Managing the vehicle related costs through reduction in incidents, costs and the optimisation of
- resource deployment.
- Monitoring and managing all direct labour costs namely; overtime, absenteeism, training, excess
- leave, and staff turnover.
- Monitoring and managing the wage to revenue costs in line with budgeted financial targets.
- Overhead cost control to effectively manage the cost of service delivery.
Key Performance Area 3 (15%): People Management
- Create individual and team ownership for decisions, plans and strategies by collaborating with and
- empowering team members.
- Integrate and assign resources across the auditing function through effective workforce planning, to
- ensure efficient work streams.
- Effectively manage performance within the team in order to ensure business objectives are
- achieved.
- Provide clear leadership and promote and foster a team culture consistent with group values.
- Motivate, coach, mentor and develop direct reports, ensuring the continuous development of team,
- creating an organisation-wide learning enabled environment.
- Embrace diversity and drive the Employment Equity strategy within the auditing function
- Engage with various stakeholders across the business to drive communication and collaboration.
- Manage the succession planning process within area of responsibility.
Key Performance Area 4 (15%): Governance and Reporting
- Implement governance and compliance policies and processes effectively.
- Identify, manage, and provide feedback on any risk exposure within the region.
- Provide inputs for the business area on financial and non-financial reports to devise solutions or
- improvements.
- Enforce and adhere to legal guidelines, in-house policies, and the business code of ethics.
- Prepare all relevant reports for stakeholders within required timeframes.
- Ensure that all employees are trained in accordance with set standards and regulatory requirements
- to ensure compliance.
- Adhere to all legislation, standards and policies (Firearms, COIDA, EHS, PSIRA etc.).
EDUCATION, QUALIFICATION, EXPERIENCE & SKILLS:
- Min 3-5 years’ experience in a similar environment
- Min 2-3 years’ management/supervisory experience
- Min 2-3 years’ experience in Operations
- Driver’s license
- Firearm Competency (Handgun/Rifles/Shotgun)
- Psira (Grade A or B) with Matric
- Local residency required
Competencies:
- Providing Leadership
- Communicating Information
- Building Relationships
- Driving Success
- Showing Resilience
- Investigating Issues
- Processing Details
- Structuring Tasks
- Giving Support
- Adjusting to Change
- Creating Innovation
- Evaluating Problems
Skills:
- Operational metrics- Tactical
- Financial Management and Analytics
- Business Systems and processes
- Advanced Excel
- Negotiation skills
- Coaching
- Social Media
- Investigation
#TheRecruitmentGuy
#Newcastle
#Vryheid
#Volksrust
#Memel
#Dundee
#Ladysmith
#OperationsManager
#SecurityManager
#Guarding
#ArmedResponse
#Alarms
#CCTV
#TacticalResponse
#AntiPoaching
#AccessControl
#FarmWatch
#PSIRA
APPLICATION INSTRUCTIONS
- We will ONLY consider applications from suitably experienced candidates that meet the requirements of this vacancy.
- Interested applications are requested to submit their updated CV’s (in Word.doc format) via email to therecruitmentguy @ outlook .com using Ref # 2267
- Attach any relevant documentation that will support & enhance your application
- (All) Tertiary and Secondary qualifications
- (Any) Relevant Professional Memberships / Partnerships
- (Any) Trade, Training and/or In-House certificates etc
- (Any) Relevant operating and/or vehicle / hardware / equipment licenses,
- (All) Previous employment references and their contactable details.
- Correspondence is reserved for the shortlisted candidates who meet the minimum requirements.
- Should you not heard from us within 3 weeks of your application, please consider your application to be unsuccessful.
The Recruitment Guy (Pty) Ltd South Africa
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