Operations Manager, Call Centre

Recruiter:

Recruitment Dynamix (Pty) Ltd

Job Ref:

AN/NCo

Date posted:

Wednesday, February 19, 2025

Location:

Johannesburg, South Africa

Salary:

R240 000 + incentives

SUMMARY:
Call Centre Operations Manager

POSITION INFO:

Operation Manager (Call Centre)

Job Responsibilities:

Manage overall operations of the call centre

Implement and monitor processes to improve efficiency and quality of service delivery

Develop and maintain strong inter-departmental relationships

Analyse data and metrics to identify areas for improvement

Ensure compliance with company policies and regulations

Essential Qualifications:

Excellent communication and leadership skills

MS Suite with advanced EXCEL

Proven experience in a managerial role within a call centre environment

Strong problem-solving and decision-making abilities

Desired Experience:

Minimum of 3 years of experience in a similar role

Experience in call centre, insurance, healthcare, utilities or financial services industries

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