Operations Manager

Recruiter:

Edge Executives

Job Ref:

JHB004352/TvdV

Date posted:

Monday, April 14, 2025

Location:

Capetown, South Africa

SUMMARY:

Operations Manager (Western Cape)

A permanent opportunity is available for an experienced Operations Manager within a dynamic outsourced staffing and supply chain environment. The role involves full operational oversight including manpower planning, client engagement, performance benchmarking, financial management, and compliance auditing.
The ideal candidate will have 5+ years’ experience in TES or high-volume operational settings, strong interpersonal and financial skills, and a hands-on leadership approach. A valid Code 8 driver’s license and strong computer literacy are essential. Exposure to quality systems like FSSC22000, ISO, or QMS is advantageous.
This is a field-based, people-centric position offering professional growth and the opportunity to drive both operational performance and new business development.

POSITION INFO:

Operations Manager – Western Cape

? Location: Western Cape, South Africa
? Employment Type: Permanent

A distinguished opportunity is available for an experienced Operations Manager to join a long-standing business process outsourcing operation within the manufacturing supply chain sector. This role is integral to the delivery of client-focused services, internal team leadership, and the continuous pursuit of operational excellence.
You will play a vital role in daily on-site client engagements, team supervision, process optimisation, and quality assurance, while driving innovation and service performance across multiple contracts.

Key Responsibilities

Full manpower planning and deployment across sites
Daily client liaison, issue resolution, and non-conformance management
Strategic planning and scheduling in line with service delivery standards
Benchmarking of performance against contract KPIs and models
Oversight of budgets, costings, and financial efficiency
Management of disciplinary hearings and employee relations
Execution and monitoring of OHS, FSSC22000, and other compliance audits
Supervision of approximately 6 contract supervisors and 10 internal staff
High-level visibility over 300+ contract personnel
Identification and development of new client opportunities

Essential Requirements

Minimum 5 years’ experience in operations or site management, preferably within TES or outsourced staffing environments
Proven leadership of multi-level teams in high-volume operational settings
Proficiency in logistics, scheduling, and performance tracking
Strong financial acumen, including budgeting and time-and-motion knowledge
Excellent interpersonal and problem-solving skills
Valid Code 8 Driver’s License
High level of computer literacy (Microsoft Suite and custom platforms)
Entrepreneurial mindset with a proactive and solution-oriented attitude

Preferred (Not Essential)

Familiarity with FSSC22000, ISO, or Quality Management Systems (QMS)

Personal Attributes

Positive and professional demeanor
Strong people orientation and team leadership capabilities
Hardworking, methodical, and hands-on
Inquisitive and committed to continuous improvement
Commercially minded with strategic thinking ability

What Makes This Opportunity Unique

Exposure to a company that actively outperforms competitors through service excellence and staff development
A performance-driven culture with scope for business growth contributions
Long-term potential for professional development, influence, and leadership evolution
Annual reviews aligned with industry benchmarks
Bonus and performance-linked incentives available

If you are seeking a role where operational leadership, client engagement, and entrepreneurial spirit intersect — this is the challenge for you.
Apply today to take the next step in your operational career.

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