Operations Manager

SUMMARY:
Position Summary
The Operations Manager is responsible for overseeing and managing cleaning operations across multiple contracts. This role involves ensuring that services are delivered to the highest standards, maintaining client satisfaction, and leading a team of cleaning staff to achieve operational goals

POSITION INFO:
Key Accountabilities or Principal Responsibilities

Primary Duties
Manage cleaning operations for various contracts, ensuring compliance with client specifications, SLA, and quality standards.
Supervise and lead a team of cleaners, providing training, support, and performance evaluations
Develop and implement efficient cleaning schedules, ensuring all tasks are completed on time
Ensure all cleaning staff are trained in health and safety protocols and enforce OHSE compliance throughout cleaning operations
Conduct regular inspections to verify the quality of cleaning services and adherence to safety regulations
Maintain communication with clients to address concerns, gather feedback, and ensure satisfaction with services
Monitor inventory of cleaning supplies and equipment, coordinating replenishment as needed
Prepare reports on operational performance, identifying areas for improvement and implementing solutions
Monitor and control expenses to ensure budget adherence
Resource allocation and optimisation

Secondary Duties
Collaborate with management and other departments to align cleaning operations with overall business goals
Implement HR and Industrial Relations practices in line with industry legislation to manage employee relations effectively and ensure compliance
Assist in developing budgets for cleaning operations and monitor expenses to meet financial targets
Participate in recruitment and onboarding of new cleaning staff.
Stay up to date with industry best practices and technologies to enhance service delivery
Lead special projects as directed by senior management

It should be noted that, for operational reasons, it may be necessary to perform tasks other than those described herein from time to time.

Prescribed procedures may be amended by management as and when required

Qualification Requirements and work-related experience
Minimum of a matric certificate or equivalent
Further education in management or facilities is highly advantageous
Previous experience in operations management, of at least 5 years in a cleaning or facilities management (soft services) environment
Demonstrated understanding of cleaning processes, products, and safety standards
Strong organisational and leadership skills to manage a diverse team effectively
Demonstrated ability to deal with HR and IR issues for a cleaning workforce, including conflict resolution, compliance with labour laws, and effective communication with staff

People and Management Skill
Able to work independently and lead a team effectively.
Highly motivated with a strong work ethic.
Strong ability to prioritise tasks and manage multiple projects simultaneously
Excellent communication skills for interaction with clients and staff
Detail-oriented, ensuring high standards of cleanliness and service
Proactive in addressing operational challenges and finding solutions
Disciplined in following and enforcing company policies and procedures
Capable of developing and implementing efficient processes.
Financially savvy, with experience in managing budgets and controlling costs
Adaptable and open to learning new methods and technologies

Key result areas
Achieve and maintain a high level of client satisfaction through quality service delivery.
Meet operational targets related to efficiency, quality, safety, and cleanliness.
Foster a positive work environment that encourages teamwork and staff development

Additional Responsibilities and Skills
The employee acknowledges that all duties performed will reflect on the client and will always thus act in a professional manner, as the company is a service provider, all necessary steps need to be taken to ensure that the service has been delivered according to client requirements, and to prescribed service levels
Able to be available after hours and work some weekends

Interested? Submit your CV now

All vacancies advertised by AFMS Group are in full adherence to South African labour legislation, including the Employment Equity Act, Labour Relations Act, and Basic Conditions of Employment Act

We strive to create an inclusive workplace that values diversity and welcomes applications from all qualified individuals, regardless of race, gender, disability, or any other protected characteristic

Our recruitment process is fair and equitable, focusing on the qualifications, skills, and experience that are relevant to each role. We ensure that all candidates are treated equally, and no discrimination will be tolerated

By submitting your application, you consent to the processing of your personal information in accordance with the Protection of Personal Information Act 2014 (POPIA) for recruitment and hiring purposes

If you have not received a response within 30 days of the closing date, please consider your application unsuccessful. However, your information may be retained for future opportunities unless you request otherwise

For information on AFMS Group, including more information on our company culture, visit our website at />
Please note, relocation costs will not apply

If you don’t hear from us in 14 days, consider your application unsuccesful

Applications to be addressed to Matthew Toontjies: -solutions.co.za

Closing Date for applications: Tuesday, 25 March 2025, by 16h00