Operations Manager

Recruiter:

Elite Search

Job Ref:

JHB001082/HLG

Date posted:

Monday, March 10, 2025

Location:

Capetown, South Africa

Salary:

50 000 Monthly

SUMMARY:
Operations Manager
Join Europe's leading independent provider of transaction-based reviews and ratings! As a prestigious Google worldwide partner with over 100 million customer reviews published, the company is revolutionizing how businesses build trust and increase sales through social commerce. The vibrant Cape Town office is expanding, and looking fora dynamic Operations Manager to lead the local team. As part of the global network spanning Berlin, London, Paris, Madrid, and Los Angeles, where 250+ professionals are transforming how businesses leverage customer feedback.
If you're passionate about innovative technology and driving business growth in the exciting world of social commerce, this is your opportunity to make an impact in a thriving global company.

POSITION INFO:

Key Responsibilities:

Drive operational excellence by optimizing processes and ensuring scalability
Lead and mentor the onboarding, Customer Success, and Second Line Technical Support teams
Collaborate with global operational leads to maintain best practices
Partner with sales and product teams to align operations with growth strategies
Identify upsell opportunities and drive revenue growth initiatives

Requirements:

5+ years in operational leadership, ideally within SaaS or customer success
Ideally BCom Business related qualification or equivalent
Proven experience in process optimization and KPI-driven management
Strong commercial mindset with experience in customer-driven growth
Experience in international collaboration across multiple regions
Excellent communication skills and financial acumen
Fluent English required

If you're passionate about innovative technology and driving business growth in the exciting world of social commerce, this is your opportunity to make an impact in a thriving global company.

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