Operations Manager

SUMMARY:
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POSITION INFO:

Retail Operations Manager - Coastal (Kwa Zulu Natal)

The company is seeking to employ an Operations Manager based in Durban. The successful candidate will be a self-starter who is able to work independently within a pressurised environment. The successful candidate will be based in our Durban office with travel expected.

Responsibilities:

• Multi-site management
• Manage Retail Standards
• Franchisee Relationship Management
• Store Audits
• Financial Management, Budgeting and driving profit
• Build sustainable strategies per store in your control to improve performance and manage costs effectively
• Manage and test service levels in each store, increasing the customer experience

Desired Experience & Qualifications

• Matric / Grade 12
• A minimum of 5 years Retail or Franchise experience
• Fully competent in MS Office packages
• Excellent organisational, numeric and administrative skills
• Ability to multitask and prioritise effectively whilst working in a stressful environment
• Excellent interpersonal skills and ability to communicate at all levels
• Well groomed and professional
• Ability to maintain confidentiality
• Must have a flexible work approach
• Must be able to work under pressure
• Attention to detail
• Analytical skills
• Must be able to effectively and professionally deal with clients

Please take note that shortlisted candidates will undergo a background check and Polygraph test.