Operations Manager

SUMMARY:
My client a leading national business process outsourcing company, specializing in functional outsourcing services, workforce placement, and skills development, is looking for a skilled and experienced Operations Manager.

POSITION INFO:
The ideal person will report directly to the Managing Director and oversee operations at multiple factory locations. The role requires a technically and numerically minded individual to manage operational efficiencies, ensure compliance with industry standards, and drive workforce productivity. This person will play a critical role in ensuring the seamless delivery of services while identifying new opportunities for growth.

Key Responsibilities

• Operational Oversight:
  • Packaging, mailing, and consignment processing.
  • Primary and secondary quality control procedures.
  • Warehouse staffing, stores management, recycling, and manufacturing reworks.
• Manage and monitor all functional outsourcing services at various factory locations, including:
• Ensure performance benchmarks are consistently met across contracts.
• Client Liaison and Problem-Solving:
• Act as the primary point of contact for clients, addressing concerns, resolving issues, and maintaining strong relationships.
• Align operational strategies with client requirements to exceed expectations.
• Financial and Technical Management:
• Oversee budgeting, costings, and resource allocation across multiple sites.
• Apply data-driven methods to enhance operational workflows and profitability.
• Compliance and Standards:
• Conduct audits and ensure adherence to OHS, FSSC22000, and other relevant regulatory standards.
• Ensure all policies and procedures promote inclusivity and employment equity.
• Team Leadership and Workforce Management:
• Supervise 6 contract supervisors and 10 direct reports, while indirectly managing a workforce of 300+ staff.
• Lead capacity-building initiatives, including training in GMP and FSSC22000 practices.
• Business Development:
• Identify and pursue new opportunities in functional outsourcing services.
• Develop strategies to grow the company’s operational footprint.

• Experience: Minimum of 5 years in a similar role, preferably in the TES or logistics industry.
• Education: Relevant engineering degree or equivalent experience; an MBA, would be advantageous.
• Strong numerical and technical aptitude, with the ability to manage budgets, workflows, and performance metrics.
• Expertise in logistics, operational management, and planning.
• Familiarity with industry standards such as FSSC22000, GMP, ISO, and QMS.
• Excellent interpersonal, leadership, and communication skills.
• Proficiency in Microsoft Office Suite and business software platforms.
• Valid Code 8 driver’s license and must have own reliable car.

• Analytical thinker with a results-driven mindset.
• Positive, detail-oriented, and proactive.
• Capable of multitasking and thriving under pressure.

• Salary: R35,000 - R45,000 CTC per month.
• Benefits:
• Provident Fund (employer/employee contributions after three months).
• Performance bonuses of up to a 13th cheque based on company performance.
• Commission Structure: Earn commission on new work based on contract profitability.
• Car allowance: For day-to-day company business purposes