Operations Manager

SUMMARY:
Our client is seeking an experienced and dedicated Hotel Operations Manager to oversee the daily operations of their prestigious 5-star hotel. The ideal candidate will ensure exceptional guest experiences, streamline operational processes, and lead a team to uphold the highest standards of service and hospitality.
Please note this position is live-out. 

POSITION INFO:
Key Responsibilities:

• Manage daily hotel operations to achieve customer satisfaction and financial goals.
• Oversee and coordinate hotel departments such as front office, housekeeping, food and beverage, and facilities management.
• Ensure compliance with health, safety, and licensing regulations.
• Develop and implement operational strategies to maximize revenue and minimize costs.
• Monitor and analyze guest feedback to implement improvements as needed.
• Lead and motivate a diverse team of department heads and staff members.
• Collaborate with sales and marketing teams to promote the hotel and increase occupancy rates.
• Prepare and manage budgets, forecasts, and financial reports.
• Maintain high standards of cleanliness, maintenance, and ambiance throughout the hotel.

• Bachelor’s degree in Hospitality Management, Business Administration, or related field. Master’s degree preferred.
• Minimum of 5 years of progressive experience in hotel management, with at least 2 years in a managerial role in a 5-star hotel.
• Proven leadership skills with the ability to inspire and manage a large team effectively.
• Strong understanding of hotel operations and industry trends.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Proficiency in hotel management software and Microsoft Office suite.
• Certification in Hotel Management or related field is a plus.