Operations Executive (Exco) - Retail / Hardware - Namibia

SUMMARY:
A well-known international company based in Namibia requires the above to drive operational excellence, ensuring the smooth, efficient, and profitable operation of the business at regional and branch levels while maintaining a focus on long-term strategic growth.

POSITION INFO:
Minimum requirements for the role:

• A bachelor's degree in commerce, business administration, retail management, marketing, operations management, or a related field is preferred.
• An MBA (Master of Business Administration) or similar advanced degree is highly desirable, as it demonstrates advanced strategic, leadership, and business management expertise.
• Alternatively, a degree in construction and general management or a related discipline with significant operational management experience will also be considered.
• Previous senior management experience having worked within the retail, FMCG or the building merchant’s industry or related is preferred.
• Previous knowledge of managing building merchant branches in respect of all business functions is pref.
• Strong ability to think strategically and align operational goals with overall company objectives.
• Experience in driving change, process improvements, and tech integration is preferred.
• Previous experience working in a senior operations role, ideally within a retail or multi- format branch environment.
• Experience managing regional or branch-level operations is essential.
• In-depth understanding of operational best practices, budgeting, process optimization, inventory management, and financial oversight.

• Ensuring the smooth, efficient, and profitable operation of the business at the regional and branch levels while maintaining a focus on long-term strategic growth.
• Maintaining focus on improving operational procedures and processes by leveraging strategic insights and technological integration.
• Providing strategic direction and oversight of operations, focusing on continuous improvement in business processes, customer service, and profitability.
• Overseeing the implementation of the business plan and ensuring that regional and branch operations align with company objectives.
• Leading, coaching, and developing regional managers and other key operational staff. Ensuring that all branches are fully staffed, with appropriate training and performance management systems in place.
• Monitoring operational costs, revenue performance, and ensuring the business stays on budget.
• Providing strategic recommendations to improve cost-efficiency and profitability across all regions and branches.
• Identifying opportunities for process improvements, driving initiatives to enhance operational performance, streamline processes, and leverage technology for better results.
• Ensuring compliance with legal, health and safety, security, and environmental regulations across branches.
• Taking corrective actions where necessary and ensure a safe and secure working environment.
• Fostering a culture of continuous improvement, ensuring that the operations are both efficient and scalable, while also contributing to profitability.
• Ensuring that all sales teams across regions are achieving or exceeding monthly and yearly sales targets.
• Working with regional managers to provide support and strategies to optimize sales performance.
• Overseeing and monitoring service levels across all branches, working with regional managers to implement corrective actions when performance falls below company benchmarks.
• Ensuring that performance improvement strategies are in place to drive consistently high service levels across locations.
• Monitoring and ensuring that the “order margin review” is up-to-date and aligned with business objectives.
• Conducting regular reviews of terms matrices to optimize business profitability, ensuring that pricing and margins are aligned with market conditions and internal targets.