Operations Controller - Parow

SUMMARY:

Key Responsibilities:

Freight Operations – Break-Bulk / Intermodal

• Oversee the execution, preparation, and submission of operational administration, including cartage advice, credit control, permits, declarations, routing, and safety documentation.
• Manage shipment instructions from clients and execute them according to standard operating procedures.
• Coordinate transporters based on database availability, equipment type, and routing focus.
• Negotiate pricing with transporters to secure the best rates.
• Address and resolve pricing queries from both clients and transporters.
• Ensure accurate and timely processing of shipments within the transport management system.
• Monitor and track all shipments, ensuring continuous status updates to clients.
• Support transporters in resolving delays during loading and off-loading.
• Verify cargo measurements, weight, and quantities with transporters.
• Report discrepancies between recorded shipment details and transporter-provided information.
• Foster long-term relationships with transporters to enhance service reliability.

General Responsibilities

• Provide assistance to colleagues in Break-Bulk or Intermodal operations when needed.
• Gain a comprehensive understanding of all transport services offered by the company, including cross-border logistics.
• Build strong working relationships with internal departments to improve coordination.
• Seek guidance when needed and avoid assumptions in operational decisions.
• Utilize sound judgment to find effective solutions to operational challenges.
• Discuss financial decisions that may impact the company with management before proceeding.
• Uphold company values, integrity, and professionalism when dealing with staff, clients, suppliers, and external stakeholders.
• Be flexible to work beyond regular hours when necessary to meet deadlines.

POSITION INFO:

Minimum Criteria:

Qualifications & Experience:

• Minimum 2 years’ experience in the transport/road freight industry (Non-Negotiable).
• Strong knowledge of various vehicle configurations and restrictions.

Skills:

• High level of computer literacy in Microsoft Office & Transport Management Software.
• Strong numeracy skills.
• Excellent written and verbal communication.
• Strong interpersonal skills.

Abilities:

• Strong organizational and time-management skills.
• Ability to prioritize and handle multiple tasks.
• Problem-solving and analytical skills.
• Attention to detail and accuracy in data processing.
• Ability to work under pressure and meet strict deadlines.

Attributes:

• Confident and client-focused.
• Strong team player.
• Highly time-conscious and proactive.
• Methodical and performance-driven.
• Professional approach to handling client and transporter relationships.