Operations Assistant

SUMMARY:
REMOTE OPERATIONS ASSISTANT

POSITION INFO:
REMOTE OPERATIONS ASSISTANT

The Operations Assistant will manage guest bookings, ensure smooth check-ins and check-outs, and coordinate with housekeeping and service providers to maintain a high standard of service. The role involves handling reservations on digital platforms, responding to guest enquiries promptly, and assisting with social media marketing to drive bookings. Secondary responsibilities include stock ordering, reporting maintenance issues, and increasing the company’s digital presence after probation.
A dynamic opportunity has opened for an organised and proactive Operations Assistant to join a fast-paced team. The successful candidate will manage guest bookings and ensure smooth operations through digital platforms.

Key Responsibilities:

• Manage and respond to guest booking enquiries via digital platforms, ensuring response times under 3 minutes.
• Work closely with finance, operations, and housekeeping teams to ensure a seamless guest experience.
• Coordinate with housekeeping to ensure apartments are clean and ready for guest check-in.
• Oversee guest check-ins, check-outs, and reservation management.
• Promptly initiate guest review processes within 24 hours of check-out.
• Analyse guest behaviour to ensure the safety and reputation of the brand.
• Manage utilities such as electricity, DSTV, Netflix, and Wi-Fi to ensure smooth operation for guests.
• Handle stock ordering and report any maintenance or plumbing issues.

• Must have a Grade 12
• Must have a degree or advanced diploma in any field
• Must have a minimum of 2 years’ experience as a booking agent

• After successful probation, assist in increasing bookings via social media and digital marketing.
• Manage social media platforms, create engaging content, and drive campaigns to increase bookings.
• Analyse social media engagement to better understand and target potential guests.
• Resolve client issues through social media and engage with the audience.
• Optimise strategies to increase digital presence and traffic.
• Participate in WhatsApp groups to convert leads into bookings and grow social media followership.