Operational Credit Control Manager

SUMMARY:
Lead credit operations and financial strategy in a dynamic, growth-driven environment!

POSITION INFO:
My client is seeking a seasoned Operational Credit Control Manager that will lead and manage the Accounts Receivable/Debtors Division to oversee and optimize credit operations while ensuring financial control and team excellence.

This role requires strategic planning, problem-solving, and customer-focused execution to meet organizational goals.

This role is based in Observatory, Northern Suburbs, Cape Town.

Key Responsibilities:

• Credit Operations & Financial Management:
  
  • Analyse credit data, trends, and patterns using advanced tools like Power BI.
  • Implement and monitor credit policies, ensuring compliance with standards.
  • Manage cash flow, debtor performance, and ensure accurate financial reporting.
  • Plan and control staffing levels and resource allocation for operational efficiency.
• Planning & Problem-Solving:
  
  • Develop and revise long-term and short-term operational strategies.
  • Anticipate challenges, set priorities, and allocate resources effectively.
  • Improve operational systems to enhance efficiency and align with objectives.
• Team Leadership & Supervision:
  
  • Supervise and monitor staff performance, ensuring task completion to set standards.
  • Conduct appraisals, provide coaching, and support personal development.
  • Motivate the team, fostering cooperation and a strong team spirit.
• Customer & Stakeholder Engagement:
  
  • Provide professional and timely communication to customers.
  • Address and resolve disputes, ensuring customer satisfaction and retention.
  • Liaise effectively with managerial, supervisory, and clerical stakeholders.
• Monitoring & Reporting:
  
  • Check accuracy in records, ledgers, and financial reports.
  • Evaluate systems, schedules, and adherence to operational objectives.
  • Deliver routine and critical updates to management and staff.
• Decision-Making & Emergency Management:
  
  • Make critical decisions under pressure, ensuring business continuity.
  • Allocate resources and initiate actions during unexpected situations.

• Education: Credit Management 3 Certificate or Finance Diploma/Degree.
• Experience: 8+ years in credit and financial management, with leadership exposure.
• Technical Skills: Proficiency in Power BI, advanced Excel (pivot tables, VLOOKUP), and MS Access.
• Strong attention to detail, analytical thinking, and planning abilities.